KALEENA GARCIA
LACEY
Summary
Driven professional known for having exemplary communication and collaboration skills. Highly trained Health Systems Specialist providing advice and assistance to employees on clinical matters. Offering a strong background in reporting, maintaining confidential data and implementing effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Supervisory Health System Specialist
Madigan Army Medical Center, MAMC
06.2024 - Current
- Participates in strategic planning meetings with other department leaders to assess organizational goals and determine appropriate action steps moving forward.
- Provides recommendations and solutions to various, and sometimes complex problems related to delivery of healthcare, personnel management, budgetary data, workload statistics/data, etc.
- Provides administrative and management support and direction to the Chief of the Active Duty Behavioral Health Lane, and the Behavioral Health Service Line.
- Administrative knowledge of behavioral health policies that are required to provide guidance to key department leaders.
- Follows and adheres to Joint Commission rules and regulations and ensuring clinic staff are up to date on policies and procedures.
- Plans and analyzes studies including employee performance, time and motion, cost effectiveness, budgetary resources, equipment utilization, and organizational structure.
- Utilizes and trains on a number of software and computer programs to accomplish mission such as electronic health record, Microsoft Office, MHS Genesis, ATAAPS, DMHRSI.
- Performs on-going and special administrative projects as directed by department leadership.
- Conducts recruitment, interviewing, and selection of potential employees.
- Supports the planning, direction, analysis and coordination of the administrative activities of the assigned clinical service and advises on matters pertaining to behavioral health care delivery, assets, and the development of assets in the local community.
- Identifies and develops process improvement initiatives, and oversight and management of the administrative operations.
- Provides direct support for long range planning and resolution of system problems.
- Supervise and assign work to subordinates based on priorities, difficulty of assignments, and the capabilities of the employees.
- Provides technical and administrative oversight, identifies developmental and training needs of employees; provides and/or arranges for needed development and training.
- Creates reports to present/brief study findings
- Records and analyzes metrics for quality control and access to care.
Clinic Manager/ Psychology Technician (GS-0181-09)
Madigan Army Medical Center
04.2009 - 06.2024
- Provides daily oversight and management of the front desk operations, medical support assistants, military and civilian behavioral health techs, and other administrative staff.
- Advises professional and paraprofessional staff members on policies, procedures, and organizational structure.
- Assists with hiring of staff by participating in interviews, reference checks, and advising leadership on placement of staff.
- Collaborated with psychiatrists and other medical professionals to provide comprehensive care for clients with co-occurring disorders.
- Provided crisis intervention services when necessary, ensuring immediate safety and appropriate follow-up care for clients in distress.
- Maintained detailed clinical documentation to ensure accurate patient records and aid in treatment planning.
- Conducted psychometric testing to assess cognitive abilities, personality traits, and emotional functioning, resulting in more accurate diagnoses.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Managed caseloads effectively while maintaining strong working relationships with referring clinicians, resulting in streamlined coordination of care across multiple providers.
- Treated clients and families with respect and dignity.
- Maintained patient records, documenting changes in patient condition.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Coordinated follow on care post discharge from the psychiatric inpatient unit.
- Coordinated and conducted discharge planning calls with all members of patient's care team.
- Coordinated appointments and evaluations for patients outside the local area.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Referral management
- Collaborated with off-site booking agency on ensuring booking protocols were appropriate
Counselor
Parent and Child Togetherness, Inc (PACT)
01.2007 - 03.2009
- PROVIDE COUNSELING AND CASE MANAGEMENT SUPPORT TO CHILDREN IN FOSTER CARE, FOSTER FAMILIES, AND BIOLOGICAL FAMILIES
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Guided clients in developing skills and strategies for dealing with problems.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Maintained detailed client records to track progress and adjust treatment plans as necessary.
- Improved client self-esteem and communication skills through targeted therapeutic techniques.
- Guided clients in development of personal goals and strategies for achieving them.
- Enhanced family dynamics by providing family counseling sessions.
- Advocated for clients' needs, connecting them with community resources to support their well-being.
- Collaborated with multidisciplinary teams for holistic care, ensuring alignment of treatment goals.
Data Entry
Skagit Recovery Center
01.2006 - 01.2007
- ENTER DATA INTO TARGET DATABASE TO CAPTURE CENTER WORKLOAD
- Used electronic systems for data entry, tracking and analysis.
- Supported accurate record-keeping with diligent data entry and file management.
Education
Master of Science - Psychology
California Coast University
Santa Ana, CaliforniaBachelor of Arts - Human Services
Western Washington University
Bellingham, WASkills
- BHDP champion
- MHS GENESIS champion
- Performance appraisal
- Incentive awards
- Problem-solving
- Quality step increase
- Multitasking Abilities
- Proficient in Microsoft products to include Outlook, Teams, Excel, PowerPoint
- Excellent communication
- Effective customer communication
- Reliability
- Teamwork and collaboration
- Critical thinking
Additional Roles Skills
- BHDP champion
- MHS GENESIS champion
- Team player consistently rated as a 5 on performance appraisals
- Received numerous incentive awards (monetary and time off awards) to include a quality step increase
Timeline
Supervisory Health System Specialist
Madigan Army Medical Center, MAMC
06.2024 - Current
Clinic Manager/ Psychology Technician (GS-0181-09)
Madigan Army Medical Center
04.2009 - 06.2024
Counselor
Parent and Child Togetherness, Inc (PACT)
01.2007 - 03.2009
Data Entry
Skagit Recovery Center
01.2006 - 01.2007
Bachelor of Arts - Human Services
Western Washington University
Master of Science - Psychology
California Coast University
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