Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kaleena Hill

Oneonta,AL
Kaleena Hill

Summary

Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work. Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests. Driven Director with experience planning and coordinating all aspects of productions. Proficient in selecting scripts, coordinating writing and supporting directing and editing. Multifaceted leader with talent orchestrating coordination of all records, plans and personnel to accomplish fast-paced work. Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in FlashValet . Offering exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions. Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in Flash. Offering exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local

Overview

8
years of professional experience

Work History

PMC

Guest Service Associate
09.2022 - Current

Job overview

  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 100%.
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Used Flash Valet to check daily record sheets, guest accounts and available vouchers.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
  • Walked through properties to maximize guest safety and clear areas of trash and debris.
  • Acted as resource to guests by making restaurant reservations on guests' behalf and arranging car services.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
  • Recommended top dining and entertainment options for guests in Birmingham area.
  • Delivered messages, mail and packages left for guests to hotel rooms.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.

Self

HOUSEKEEPING
08.2020 - Current

Job overview

  • Interacted pleasantly with clients and guests when performing daily duties
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
  • Removed soiled linens and articles from rooms and delivered to laundry area
  • Employed deep-cleaning techniques for areas in need of additional sanitation
  • Supervised and supported housekeeping personnel to maximize quality of service and performance
  • Washed and polished glass windows and doors to keep entryways clear and professional
  • Organized supplies for use based on expected customer needs.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Kept building entryway glass clean and polished for professional presentation.
  • Documented and reported necessary facility and building repairs observed.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Operated power equipment tools such as backpack vacuums and floor sweepers.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.
  • Waxed and polished wood floors and other woodwork.
  • Categorized laundry received by clients based on fabric type.
  • Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.

HOME HEALTH CARE PROVIDER

Health Care Assistant
11.2019 - 07.2021

Job overview

  • Maintained clean and well-organized environment for client happiness and safety
  • Dressed, groomed and fed patients with limited physical abilities to
  • Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
  • Aided patients with walking and limb exercises to improve strength and balance.
  • Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
  • Organized and maintained medication closets and first aid supplies.
  • Followed and implemented cirrhosis care plans under direction of registered nurse.
  • Cared for dying patients and prepared deceased for transfer to mortuary.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Thai Basil

Waitress
04.2018 - 01.2020

Job overview

  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Trained staff members on use of POS system.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Managed food resources, memorized orders and coordinated customer service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

Cracker Barrel

Waitress
02.2016 - 03.2018

Job overview

  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Prepared specialty desserts for customers for special occasions.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.

Education

Jacksonville State University
Jacksonville, AL

Bachelor of Science from Business Administration

University of Phoenix
Tempe, AZ

Bachelor of Science from Business Administration
05.2024

Oneonta High School
Oneonta, AL

High School Diploma
05.2001

Skills

  • SKILLS
  • Cleaning methods
  • Washing windows
  • Natural cleaning products
  • Focused and detail-oriented
  • Product Sales
  • POS Transactions
  • Financial Information Review
  • Amenities and Accomodations Knowledge
  • Inventory Monitoring
  • Deposit Collection
  • Providing Feedback
  • Maintenance Team Collaboration
  • Till Counting
  • Report Creation
  • Tourism Management
  • Local Amenities Knowledge
  • Efficient Service
  • Personable Demeanor
  • Financial Transactions
  • Guest Service and Assistance
  • Creative Solutions
  • Rewards Programs
  • Payment Processing
  • Guest Satisfaction
  • Cash Register Operations
  • Greeting and Directing
  • Concierge Services
  • Breakage Control
  • Telephone Reception
  • Legal Standards
  • Running Guest Errands
  • Company Safety Policies
  • Attentive Service
  • Welcoming Guests
  • Billing and Payment Processing
  • Food and Beverage Area Setup
  • File and Record Maintenance
  • Patient Preparation and Assistance
  • Employee Retention
  • Operational Efficiency
  • Guest Inquiries
  • Special Assignments
  • Posting Charges
  • Verbal and Written Communication
  • Guest Ledger

Timeline

Guest Service Associate

PMC
09.2022 - Current

HOUSEKEEPING

Self
08.2020 - Current

Health Care Assistant

HOME HEALTH CARE PROVIDER
11.2019 - 07.2021

Waitress

Thai Basil
04.2018 - 01.2020

Waitress

Cracker Barrel
02.2016 - 03.2018

Jacksonville State University

Bachelor of Science from Business Administration

University of Phoenix

Bachelor of Science from Business Administration

Oneonta High School

High School Diploma

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Kaleena Hill