Kaleena Whorton
Newport,AR
Summary
Reliable and upbeat Sales Service Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
17
17
years of professional experience
Work History
PTF/ Sales and Service Associate/Acting Supervisor
United States Postal Service
08.2018 - 11.2023
- Service customers-provide assistance to purchase stamps and packaging supplies.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during busy periods to alleviate staffing shortages.
Caregiver
Good Shepherd Senior Care
12.2017 - 06.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Administrative Assistant/Caseworker
Area Agency On Aging
04.2017 - 06.2018
- Responsible for daily management of office operations.
- Provided a company credit card/maintained accuracy.
- Developed and maintained accurate records of programs and services.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Provided support to social service clients in navigating available resources.
- Assisted in conducting needs assessments to identify key areas of service needs.
Caregiver
Arkansas Support Network
01.2017 - 03.2017
- Provided 24-hour care to maintain entire family's schedule and organized events.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported daily hygiene needs of patient by assisting with bathing, dressing, dental care and personal grooming.
- Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cooked meals and assisted patient with eating tasks to support healthy nutrition.
Resident Aide
Morningside of Fayetteville
10.2016 - 01.2017
- Completed 180 hours of externship to further skills by actively taking part in employee training and taking classes to improve skills.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Administered medications to patients and remained vigilant for negative side effects.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Operations Specialist
JB Hunt
09.2014 - 09.2016
- Scheduled delivery appointments
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Collected, arranged, and input information into database system.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Package Machine Operator
Medallion, Shearer's
04.2008 - 06.2014
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Inspected products and machines to maintain quality and efficiency.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Prepared reports and technical documentation of day-to-day production processes.
Customer Service Representative
Fred's Dollar Store
10.2006 - 05.2008
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Clinical Medical Assisting Diploma - Medical Assisting
Blue Cliff College - Fayetteville
Fayetteville, AR05.2017
Skills
- Provides excellent customer service
- Professional phone etiquette
- Accurately records database information
- Excellent communication skills
- Troubleshoot problems in to opportunities
- Even-tempered and empathetic
Timeline
PTF/ Sales and Service Associate/Acting Supervisor
United States Postal Service
08.2018 - 11.2023
Caregiver
Good Shepherd Senior Care
12.2017 - 06.2018
Administrative Assistant/Caseworker
Area Agency On Aging
04.2017 - 06.2018
Caregiver
Arkansas Support Network
01.2017 - 03.2017
Resident Aide
Morningside of Fayetteville
10.2016 - 01.2017
Operations Specialist
JB Hunt
09.2014 - 09.2016
Package Machine Operator
Medallion, Shearer's
04.2008 - 06.2014
Customer Service Representative
Fred's Dollar Store
10.2006 - 05.2008
Clinical Medical Assisting Diploma - Medical Assisting
Blue Cliff College - Fayetteville
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