Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Timeline
Hi, I’m

Kaleena Swick

Salinas,CA

Summary

Innovative National Account Sales Manager with extensive experience in building and maintaining client relationships and streamlining processes. Skilled in sales negotiations, strategic planning, and customer relationship development. Proven track record of fostering long-term loyalty and expanding client base through effective communication and targeted strategies.

Overview

17
years of professional experience

Work History

H2o Media, Inc.

National Account Sales Manager
11.2009 - 10.2024

Job overview

  • Streamlined internal processes, reducing administrative workload while maintaining a focus on quality service delivery.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed comprehensive client profiles, allowing for better understanding of their needs and preferences leading to more targeted pitches.
  • Assessed customer needs and promoted company products and services.
  • Resolved customer issues with speed and accuracy to maintain satisfaction.
  • Established rapport with potential customers at industry events, expanding brand reach while gathering valuable market insights.
  • Trained and mentored new account management and sales personnel.
  • Mentored junior sales managers, sharing industry insights and best practices for success in the field.
  • Created a streamlined onboarding process for new national account clients, ensuring smooth transitions and fostering long-term relationships.
  • Built strong relationships with key clients for improved customer satisfaction and long-term retention.
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
  • Increased market penetration by growing brand awareness.
  • Presenting Campaigns
  • Seeking New Client Business
  • Organized regular meetings with existing clients to ensure satisfaction levels were maintained or exceeded expectations as needed for continued growth together over time.
  • Developed strategies to engage high-value clients and promote new programs.
  • Developed and strengthened relationships with national customer accounts.

Diane's Beachwear

Marketing and PR Coordinator
10.2007 - 02.2009

Job overview

  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Education

California State University, Long Beach
Long Beach, CA

Bachelor of Arts from Communications
05-2006

Skills

  • Customer relationship development
  • Account coordination
  • Business growth and retention
  • Cold calling expertise
  • Sales negotiations
  • Multitasking
  • Reliability
  • Strategic Planning
  • Time management abilities
  • Networking skills
  • Upselling techniques
  • Acquire new business

Interests

  • Regularly practice mindfulness and meditation for overall wellness.
  • Passionate about balancing physical health with mental and emotional wellness.
  • Enjoy participating in barre and equestrianism for overall physical and mental well-being.
  • Enjoy hobbies that combine physical activity with outdoor exploration.
  • Volunteering
  • Horseback Riding
  • Outdoor Recreation
  • Adventure Travel
  • Road Trips
  • Fashion and Style

Accomplishments

Inc. 5000 Business List

Timeline

National Account Sales Manager

H2o Media, Inc.
11.2009 - 10.2024

Marketing and PR Coordinator

Diane's Beachwear
10.2007 - 02.2009

California State University, Long Beach

Bachelor of Arts from Communications

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Kaleena Swick