Kaleesa Madison
Beaufort,SC
Summary
- A dedicated medical supervisor with stellar customer service skills and the ability to maintain good relationships with customers and team members. Equally capable of working alone or as a member of a team, and comfortable exercising initiative and problem solving. Qualifications include but not limited to:
- Leadership experience
- Excellent oral and written communication
- Microsoft Word, Excel, PowerPoint
- Ability to stay composed under pressure
- Ability to use phone and computer systems
- Patient and confident with positive attitude
- Eagerness to learn and a quick learner
- Efficient in workflow Authorized to work in the US for any employer
Reliable practice manager offering several years of experience working in busy, customer-driven environments.
Overview
9
9
years of professional experience
Work History
Practice Manager
Lowcountry Urgent Care LLC
Beaufort, SC
09.2023 - Current
- Manages two different locations
- Supports the clinic operations by providing on-site support eight (8) hours per day for at least five (5) days per week
- This may fluctuate to include evenings, weekends, and holidays
- Fills in on the floor as needed for staff call-outs or short staffing periods when replacement staff is not available
- Works with clinic providers to ensure resources are available for exceptional patient care
- Plans the daily work that needs to be done and assigns the tasks to appropriate staff members
- Evaluates the jobs of staff members and meets with them to make suggestions for improvement, address deficiencies, and, when necessary, remove and replace staff members
- Evaluates pay increases with approval by the Regional Manager
- Administers disciplinary actions for violations of policies and recommends removal of staff unable to work within the parameters of the clinic
- Interviews and aids in the selection of clinic staff
- Trains new staff in the policies and procedures of the clinic
- Review's patient care procedures, patient questionnaires, and personal observations
- Manages use of administrative and medical resources and orders supplies as needed
- Recommends patients for further work at specialty clinics, labs, or hospitals as needed
- Maintains complete confidentiality regarding medical records and personal information.
Referral Coordinator
San Diego Internal Medicine Associates
San Diego, CA
11.2021 - 05.2023
- Submitted over 100 referrals per day
- Responsible for the tracking, coordination and communication of patient referrals
- Ensures complete and accurate patient registration, including demographics and current insurance information
- Serves as point person for multidisciplinary evaluation process to include patient scheduling, third party communications, and internal communications
- Assembles information concerning patient's clinical background and referral needs
- Contacts insurance companies to ensure verification of benefits and prior authorization approval requirements are met
- Reviews details and expectation of referral with the potential patient
- Assists patients in problem solving potential issues related financial or social barriers (e.g., request interpreters as appropriate, transportation services, etc.)
- Ensures that referrals are addressed in a timely manner
- Reminds patients of scheduled appointment
- Communication with referral sources to ensure patient information/ registration is complete
- Communicates patient updates between program and referring source.
Front Office Assistant
CarolinaEast Medical Center
Jacksonville, NC
04.2020 - 05.2021
- Assists in general office clean up and maintenance
- Proficient in using Allscripts and Patient Management systems
- Proficient in medical billing and coding
- Screens phone calls and transfers to appropriate department
- Sorting and disseminating supplies upon request
- Types and proofreads a variety of documentation
- Files, copies, and performs other related clerical and administrative duties and other various tasks as assigned
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
- Signs patients in and out for sessions
- Process referrals and make appointment for patients through Tricare and Veterans Administration.
Active Duty Administrative Specialist
U.S. Marine Corps
03.2015 - 03.2019
- Perform personnel, general operational and manpower management administration at all levels
- Supervise subordinates and ensured training is completed in a timely manner
- Maintain and monitor all personnel and professional documentation, online data, and all inspectable material
- Ensure the proper security and disposal of sensitive material and information that is processed, maintain proper record keeping and safeguards to keep records accounted for and ensure that all records are achieved/destroyed within the proper amount of time
- Receives and answers routine phone inquiries and refers to appropriate staff
- Used judgement to answer recurring questions and resolves clerical and administrative problem with ease
- Contributed significantly to the unit overall readiness during the Commanding General's Inspection in 2018
- Knowledgeable in majority of administrative online tools (MOL, UDMIPS, 3270, Report Studios etc)
- Oversaw all legal documentation to ensure accurate corrective action.
Education
Master's degree - Healthcare Administration
Southern New Hampshire University
07.2024
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
08.2021
Skills
- Time Management
- Medical Billing
- Clerical Experience
- HIPAA
- Office Administration
- Medical Records
- Allscripts
- Insurance Verification
- HIPAA and OSHA regulations
- Leadership
- Practice management
- CPT coding
- Healthcare Management
- Office experience
- Medical collection
- ICD coding
Personal Information
Title: Healthcare Administrator
References
References available upon request.
Timeline
Practice Manager
Lowcountry Urgent Care LLC
09.2023 - Current
Referral Coordinator
San Diego Internal Medicine Associates
11.2021 - 05.2023
Front Office Assistant
CarolinaEast Medical Center
04.2020 - 05.2021
Active Duty Administrative Specialist
U.S. Marine Corps
03.2015 - 03.2019
Master's degree - Healthcare Administration
Southern New Hampshire University
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
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