Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

KALEESA PETERS

South Jordan,UT

Summary

Becoming a Medical Technician committed to ensuring patients are comfortable and at ease while under our clinics supervision. Hands-on experience preparing treatment rooms, performing medical administrative duties and retrieving and interpreting laboratory and procedure results.

Overview

9
9
years of professional experience

Work History

CLAIM'S ASSISTANT

AMTRUST NORTH AMERICA
01.2021 - Current
  • Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
  • Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
  • Prepared files, letters and notices.
  • Assisted adjusters in the field, gathering critical information for accurate evaluations

CUSTOMER SERVICE SPECIALIST

BEST BUY
09.2019 - 04.2022
  • Provide a World Class customer experience for all clients that I interacted with, ensure fast and accurate processing of all client transactions, apply my knowledge of all Best Buy policies, procedures and resources in service of our valued customers
  • Assist in the training of new associates
  • Attention to detail was critical to this role as I was frequently scheduled to audit customer service processes to mitigate any possible losses due to failed processes
  • Driven to maximize personal performance in metrics such as memberships, private label credit cards and protection plans.

SHIFT LEAD/ CUSTOMER SERVICE PROFESSIONAL

MO'BETTAHS
10.2018 - 11.2021
  • Lead shifts by coordinating for various team members, ensuring company standards are met or exceeded in all aspects of food preparation and cleaning processes, conduct training of associates on all aspects of restaurant operations, verify accurate processing of customer transactions, respond to on-going associate requests or concerns and manage internal & external customer communication.

VOLLEYBALL ASSISTANT COACH

LAKE TAPPS VOLLEYBALL CLUB-SEATTLE
07.2015 - 12.2018
  • Assist in the planning, coordination and implementation of girls' club volleyball training programs
  • Coordinate and schedule referee support for all volleyball activities
  • Assist in all logistical planning for clinics
  • Provide instruction on proper volleyball mechanics and strategy for a broad range of participant age groups during volleyball camps sponsored by a nationally ranked club program.

Education

Aesthetician - Master Aesthetician

NIMA National Institute of Medical Aesthetics
South Jordan, UT
01.2022

HIGH SCHOOL DIPLOMA -

BINGHAM HIGH SCHOOL
South Jordan, UT
05.2019

Skills

  • Team motivation
  • Microsoft Office
  • Data Entry
  • Managing records
  • Confidentiality handling
  • Tracking spreadsheets

Activities

  • Varsity Basketball Team, Bingham High School, South Jordan, UT, 2019, Utah State Champions
  • Varsity Volleyball Team, Bingham High School, South Jordan, UT, 2018-2019
  • Varsity Volleyball Team Captain, Thomas Jefferson High School, Federal Way, WA, 2015-2017
  • Young Women's Class President, Church of Jesus Christ of Latter-Day Saints, 2016-2017

Timeline

CLAIM'S ASSISTANT

AMTRUST NORTH AMERICA
01.2021 - Current

CUSTOMER SERVICE SPECIALIST

BEST BUY
09.2019 - 04.2022

SHIFT LEAD/ CUSTOMER SERVICE PROFESSIONAL

MO'BETTAHS
10.2018 - 11.2021

VOLLEYBALL ASSISTANT COACH

LAKE TAPPS VOLLEYBALL CLUB-SEATTLE
07.2015 - 12.2018

Aesthetician - Master Aesthetician

NIMA National Institute of Medical Aesthetics

HIGH SCHOOL DIPLOMA -

BINGHAM HIGH SCHOOL
KALEESA PETERS