Kalei Butman
Austin,TX
Summary
Accomplished Customer Care Representative with a proven track record at every job attended, enhancing customer satisfaction through expert conflict mediation and efficient problem-solving. Skilled in software and maintaining professionalism under pressure, I have significantly contributed to high customer retention and loyalty by leveraging in-depth product knowledge and exceptional customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Representative
T-Mobile
02.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Customer Service Representative
Target
07.2020 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate Specialist
Walmart
02.2018 - 03.2021
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
Education
High School Diploma -
Premier High School
Pflugerville, TX04.2019
Skills
- Customer Service
- Brand representation
- Data Entry
- Call center experience
- Payment Processing
- Customer Relations
- Conflict Mediation
- Appointment Scheduling
- Documentation And Reporting
- Billing coordination
- Computer Skills
- Calm Under Pressure
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Product Knowledge
Certification
- Licensed Insurance Agent - 2023
Timeline
Customer Care Representative
T-Mobile
02.2023 - 12.2023
Customer Service Representative
Target
07.2020 - 01.2023
Sales Associate Specialist
Walmart
02.2018 - 03.2021
High School Diploma -
Premier High School
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