Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kalei Franco

Jacksonville,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Member Care Team Representative

Tranzact Logistics
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Outside Sales Representative

Maxsip Telecom
12.2022 - 10.2023
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Exceeded monthly sales targets and quotas consistently.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Built strong client rapport to establish diversified network of connections.

HR Assistant

Air Van Inc
04.2021 - 12.2022
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Maintained office supplies, distributed mail and processed invoices for payment.
  • Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
  • Coordinated and set up meeting materials, presentations and audiovisual systems.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.

Customer Service Representative

Those Crazy Girls Creations
05.2015 - 05.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Sales Associate

OffieMax
08.2016 - 12.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Education

High School Diploma -

First Coast High School
Jacksonville, FL
06.2018

Skills

  • Problem-solving abilities
  • Paperwork Processing
  • Appointment Scheduling
  • Order Processing
  • Documentation
  • Administrative Support
  • Data Entry
  • Customer Relations
  • Call center experience with professional telephone demeanor
  • Microsoft Excel, Word & Outlook
  • Call Center Operations

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Member Care Team Representative

Tranzact Logistics
08.2023 - Current

Outside Sales Representative

Maxsip Telecom
12.2022 - 10.2023

HR Assistant

Air Van Inc
04.2021 - 12.2022

Sales Associate

OffieMax
08.2016 - 12.2018

Customer Service Representative

Those Crazy Girls Creations
05.2015 - 05.2021

High School Diploma -

First Coast High School

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Kalei Franco