Kaleigh Battista
Auburn,NY
Summary
Highly motivated individual with data integrity and troubleshooting skills. A communicative employee with a background spent working with diverse companies, looking to advance my career in a new way.
Overview
18
18
years of professional experience
Work History
Section 8 Case Worker
Cayuga County Homsite Development Corporation
Auburn, NY
09.2019 - Current
- Conduct orientation, interviews, appointments and informational sessions with residents, applicants, and landlords
- Create, maintain, and update client files in a timely manner
- Maintain records of assistance and programs offered
- Interview clients and determine eligibility, rent calculations, verify information, and prepare follow up paperwork
- Process annual recertifications, interim changes and unit transfers in a timely manner
- Excellent interpersonal and negotiation skills
- Follow up on client, landlord and all other reported concerns in a timely and professional manner
Rental Manager
Cayuga County Homsite
Auburn, NY
09.2019 - Current
- Conduct apartment tours for potential tenants and answer all questions
- Review and approve all prospective tenant applications
- Prepare all leasing documents for clients
- Maintain all tenant files in AppFolio
- Handle client complaints personally to verify they are handled properly
- Receive and process all rental payments
- Review and reconcile accounts payable and receivable
- Ensuring compliance with all HUD and PHA policies and procedures
Universal Banker
Generations Bank-Cayuga County Market
, NY
01.2018 - 09.2019
- Responsible for quarterly audits, referral strategies and customer service-related activities
- Responsible for new account opening and cross-sale opportunities during new account opening interviews
- Responsible for referring products and services to Mortgage Originators, Investment Services
- Representative, and Insurance Agency
- Responsible for supervisor duties when supervisor is not in office
- Responsible for day-to-day scheduling
Lead Teller
Five Star Bank
Seneca Falls, NY
05.2016 - 01.2018
- Responsible for daily and quarterly audits, coaching and development for personnel
- Called customers for new and retained loan, deposit and investment referrals
- Performed daily vault functions, ATM balancing and processing of all ATM deposit transactions
Wait-staff & Banquet Server
Sherwood Inn
Skaneateles, NY
07.2015 - 01.2016
- Maintained knowledge of everchanging menu items
- Answered questions about menu and made recommendations when requested
- Exceptionally managed multiple large parties at a time
- Helped set up and break down banquet areas for events
Wait-staff & Trainer
Chili’s Bar and Grill
Auburn, NY
02.2008 - 08.2015
- Responsible for training wait staff on necessary procedures, services, and skills
- Provide exceptional customer service to guests
- Developed repeat business by establishing relationships with guests
- Identified and made sales referrals, up-sell products, and cross-sell services
- Displayed excellent knowledge of all menu items
Education
Associate of Science - Liberal Arts and Sciences: Humanities and Social Sciences
Cayuga Community College
Auburn01.2015
High School Diploma -
Auburn High School
01.2010
Skills
- Extraordinary spoken and written communication skills
- Strong organizational skills with attention to detail
- Ability to achieve immediate and long-term goals and meet operational deadlines
- Highest level of confidentiality and professional integrity
- Proven sales, referral, and marketing success
- Ability to recognize needs and match them to appropriate products and cross-sell additional services
- Proficiency in Microsoft Word, Excel, Outlook, Teams as well as most banking programs
- Strong ability to multi-task in stressful situations
- Effective time management skills
- Exceptional relationship building and networking strategies
References
References available upon request
Timeline
Rental Manager
Cayuga County Homsite
09.2019 - Current
Section 8 Case Worker
Cayuga County Homsite Development Corporation
09.2019 - Current
Universal Banker
Generations Bank-Cayuga County Market
01.2018 - 09.2019
Lead Teller
Five Star Bank
05.2016 - 01.2018
Wait-staff & Banquet Server
Sherwood Inn
07.2015 - 01.2016
Wait-staff & Trainer
Chili’s Bar and Grill
02.2008 - 08.2015
Associate of Science - Liberal Arts and Sciences: Humanities and Social Sciences
Cayuga Community College
High School Diploma -
Auburn High School