Kaleigh Baughman
Columbia,MO
Summary
Detail-oriented individual with hands on experience in early childhood development, behaviorism, and customer service. Knowledge of psychology, health and safety, and Microsoft Office. Desire to implement psychology in a career to help others. Experienced in creating a safe and healthy work environment. Possesses excellent communication, interpersonal, and problem-solving skills. Dedicated to providing emotional, social, and cognitive care and establishing positive relationships. Willingness to learn and committed to making meaningful contributions and advancing organizational goals. Conscientious and empathetic team player looking for opportunities to make a difference.
Overview
5
5
years of professional experience
Work History
Disney Store Cast Member
Disney
Branson, MO
08.2022 - 05.2023
- Applied strategies designed to enhance guest experience such as creating a welcoming atmosphere or personalizing interactions when possible.
- Initiated conversations with guests in order to build relationships, increase satisfaction, and encourage repeat visits.
- Utilized conflict resolution techniques when dealing with difficult situations or disgruntled guests.
- Demonstrated adaptability and strong interpersonal and problem-solving skills by responding to diverse guest needs in fast-paced environments.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Organized and stocked shelves for optimal product placement, enhancing customer accessibility and visibility.
Daycare Worker
College Of The Ozarks Child Development Center
Point Lookout, MO
08.2021 - 05.2023
- Developed positive relationships with children, parents, and staff through effective communication.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, and naptime, ensuring a smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among children while minimizing disruptions or conflicts.
- Engaged with children on an individual basis to build connection and promote learning.
- Guided students through daily routines and self-care, instilling a sense of responsibility and independence within each child.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
Customer Service Representative
Veterans United Home Loans
Columbia, MO
03.2026 - Current
- Provided ongoing support and empathy to military Veterans and their families.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional customer service.
- Actively listened to customers, handled concerns with compassion, and provided customers with helpful and accurate information.
- Collaborated with cross-functional teams to address customer needs effectively.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Utilized CRM software to track customer interactions and document requests and services.
- Enhanced customer satisfaction through skilled problem-solving and communication skills.
Pre-K Teacher
Heavenly Haven Child Development Center
Fayetteville, NC
08.2023 - 12.2025
- Developed and implemented engaging lesson plans to foster early childhood learning and development.
- Facilitated daily activities that promoted social skills, cognitive growth, and emotional well-being among students and recorded progress in individual files.
- Maintained and monitored a safe and nurturing classroom environment for children to learn and play.
- Implemented behavior management strategies to promote positive interactions among children in the classroom.
- Established productive communication with parents in daily conversation and formal conferences.
- Organized and supervised large and small group activities and incorporated hands-on activities to boost student engagement.
- Cleaned, organized, stocked, and maintained the cleanliness of the classroom and all play areas.
Skills
- Early childhood development
- Compassion and empathy
- Active listening
- Problem-solving
- Coordination and teamwork
- Communication and relationship building
- Health and safety
- Conflict resolution techniques
- Positive reinforcement and behavior management
- Conscientiousness and reliability
- Cleanliness and attention to detail
- Microsoft Office
- Martial arts
Timeline
Customer Service Representative
Veterans United Home Loans
03.2026 - Current
Pre-K Teacher
Heavenly Haven Child Development Center
08.2023 - 12.2025
Disney Store Cast Member
Disney
08.2022 - 05.2023
Daycare Worker
College Of The Ozarks Child Development Center
08.2021 - 05.2023
Bachelor of Science - Psychology
College of The Ozarks
Education
Bachelor of Science - Psychology
College of The Ozarks
Point Lookout, MO