KaLeigh Boyd
Cumberland,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help achieve company goals. Motivated to learn, grow an excel in the company.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Referral Front Office Support Lead
Dr. Huma Shakil
Cumberland, MD
11.2021 - Current
- Linked families to relevant community support to meet non-medical needs.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Scheduled appointments with specialists on behalf of clients.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Increased customer service success rates by quickly resolving issues.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
Referral Coordinator
Menchavez Pediatrics
Cumberland , MD
04.2013 - 09.2021
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Linked families to relevant community support to meet non-medical needs.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Developed monthly schedules and assignments for volunteer staff.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Office Services Specialist
Oldtown Manor
Cumberland, MD
02.2012 - 04.2013
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Reviewed files and records to obtain information to respond to customer and client requests.
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Used scanner and [Software] to scan important documents into computer system.
- Operated [Type] and [Type] postage equipment to register weight of packages, automatically open letters and apply meter postage on outgoing mail.
- Maintained monthly, weekly and daily reports of transaction.
- Answered calls to address customer inquiries, confirm appointments and provide [Product or Service] information.
Education
Education
Allegany College of Maryland
Cumberland, MDHigh School Diploma -
Fort Hill High School
Cumberland, MD 01.2004 - 05.2007
Skills
Database Management
Multi-line phone proficiency
Filing and data archiving
Project planning
Mail handling
Sorting and labeling
Spreadsheet management
Google Workspace
Excellent Communication
MS Office
First Aid/CPR
Active Listening
Training and Development
Attention to Detail
Schedule optimization
Type 30word Minute
Organizational skills
Workflow planning
Expense reporting
Bookkeeping
Performance improvement
Team Bonding
Documentation expertise
Excellent multi-tasking ability
Timeline
Referral Front Office Support Lead
Dr. Huma Shakil
11.2021 - Current
Referral Coordinator
Menchavez Pediatrics
04.2013 - 09.2021
Office Services Specialist
Oldtown Manor
02.2012 - 04.2013
High School Diploma -
Fort Hill High School
01.2004 - 05.2007
Education
Allegany College of Maryland