Kaleigh Brock
Haslet,MI
Summary
Detail-oriented professional skilled in handling diverse range of accounts payable functions with accuracy, efficiency, and sound judgment. Adept at organizing and prioritizing requirements to maintain tight deadlines and strict financial controls. Accustomed to delivering superior performance in autonomous or team-focused environments. Resourceful and known for excellent account management and time management skills. Expert in MIP use and ledger verification with great customer service skills. Meticulous and enterprising worker dedicated to excellence.
Overview
11
11
years of professional experience
Work History
Accounts Payable Specialist
Integral Care
05.2024 - Current
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
- Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
Administrative Supervisor
Integral Care
08.2022 - Current
- Oversee budget management by tracking expenses, identifying cost-saving opportunities, and providing financial reports to senior leadership.
- Serve as the main point of contact for external partners, establishing strong relationships built on professionalism and reliability.
- Collaborate closely with other department managers to identify areas where administrative support could be improved or streamlined.
- Train new employees on company policies, procedures, software applications.
- Handle sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provide support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Manage a team of office staff, providing training and support to ensure smooth daily operations.
- Assisted with recruitment efforts by screening resumes, scheduling interviews, and conducting reference checks for potential hires.
- Train new employees on company policies, procedures, software applications
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
Subpoena Adjuster
GEICO
04.2019 - 06.2022
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Managed catastrophe response efforts during natural disasters, ensuring prompt service to affected policyholders and efficient resource allocation within the team.
Front End Supervisor
The Home Depot Inc
05.2018 - 05.2019
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Improved survey participation and average weekly score by over 10%
Store Manager
Torrid
12.2013 - 05.2018
- Held simultaneous positions as a New Store Opener, District Talent Scout, and District Visual Lead
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
Winter Park High School
Winter Park06.2009
Skills
- Proficient in MIP, Microsoft Office and G-Suite
- Invoice Processing
- Expense Reports
- Entry verification
- Data inputting
- Compliance Monitoring
- Budget Administration
- Expense Reporting
- Human Resources
- Information Management
- Cross-Functional Teamwork
- Payroll and budgeting
- Workflow Planning
- Organizational Leadership
- Event Coordination
- Coaching and Mentoring
Timeline
Accounts Payable Specialist
Integral Care
05.2024 - Current
Administrative Supervisor
Integral Care
08.2022 - Current
Subpoena Adjuster
GEICO
04.2019 - 06.2022
Front End Supervisor
The Home Depot Inc
05.2018 - 05.2019
Store Manager
Torrid
12.2013 - 05.2018
High School Diploma -
Winter Park High School
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