Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaleigh Brown

Hesperia,CA

Summary

I handle team needs with forward-thinking strategies and strong focus on daily requirements. Successful planner when coordinating workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Shift Lead – CSC

Banfield Pet Hospital
05.2015 - Current
  • Enhance customer satisfaction through effective conflict resolution and prompt service. Ensure the hospital flows smoothly and efficiently, and work closely with our veterinary medical team to maximize productivity and profitability alongside my Practice Manager and other Shift Lead
  • Assisted our hospital in the roll out of the Voyager Health software as the second pilot hospital for Banfield Pet Hospital and am our Voyager Health Hospital Champion
  • Work daily with ServiceNow, Microsoft Teams, Workday, Unite, OrderRight, Riskonnect and Voyager software. I also have years of experience with Petware software
  • Partner to maintain compliance with radiology safety and other hospital checklists, and collaborate with my practice manager to make sure our hospital meets all metrics and other business needs
  • Continuously strive on ensuring we maintain a positive Optimum Wellness Plan growth
  • Train new employees on company policies, procedures, and best practices for optimal performance
  • Developed strong working relationships with staff, fostering a positive work environment

Photo Lab Associate

Adecco / Kodak Alaris
01.2015 - 05.2015
  • Improved customer satisfaction by efficiently handling and processing photo orders.
  • Ensured high-quality prints by regularly calibrating and maintaining photo lab equipment.
  • Assisted customers in selecting appropriate products for their photography needs, resulting in increased sales.
  • Reduced wait times for customers by effectively managing workload and prioritizing tasks.

Sales Associate

Famous Footwear
10.2011 - 01.2015
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

No Degree - Medical Billing And Coding

Four D College
Victorville, CA
05.2011

Skills

  • Strong oral and written communication skills
  • Proficient in computer skills (Word, Outlook, Excel)
  • PowerBI
  • Workday and Unite
  • OrderRight
  • Riskonnect
  • Microsoft Teams
  • Operations Monitoring and Regulatory Compliance
  • Conflict Resolution
  • Workplace Safety
  • Task Delegation
  • Appointment Scheduling
  • Credit Adjustments

References

Available upon request.

Timeline

Shift Lead – CSC

Banfield Pet Hospital
05.2015 - Current

Photo Lab Associate

Adecco / Kodak Alaris
01.2015 - 05.2015

Sales Associate

Famous Footwear
10.2011 - 01.2015

No Degree - Medical Billing And Coding

Four D College

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Kaleigh Brown