Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Server
Kaleigh Casey

Kaleigh Casey

Bensalem,PA

Summary

Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Food & Beverage Supervisor

Parx Casino
03.2022 - Current
  • Used Red Rocks to record ordering data and created organization and room storage system.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Maintained strong guest satisfaction scores through exceptional service and strong conflict resolution skills.
  • Led pre-shift huddles with staff to start teams on right foot to expertly handle guests' needs.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Purchased beverage stock and handled all inventory needs.

Catering Intern

Aramark
12.2019 - 03.2020
  • Proper set up and tear down of catering events
  • Use quad point software to properly sell customers food and beverage items
  • Maintain the cleanliness and sanitation before, during, and after an event.
  • Provided friendly, courteous service to create memorable moments for guests.


Food and Beverage Intern

Hard Rock Hotel & Casino
05.2019 - 08.2019
  • Opening activities including: printing menus, writing seating charts for servers based on rotation, and completing pre-shift with all employees on shift that day
  • Completing printed menus for the whole week based on kitchen instruction
  • Accountable for keeping labor costs down on slower days
  • Use Stratton Warren System to order inventory and generic requisitions
  • Ensure guest satisfaction

Education

Bachelors of Science Degree - Hospitality Management, Event Planning/Tourism

Indiana University of Pennsylvania

Masters of Arts Degree - Human Resources and Employee Relations

Indiana University of Pennsylvania

Skills

  • Interpersonal communication skills
  • Time management
  • Organizational
  • Strong customer service background
  • Staff Training
  • Customer Retention Abilities
  • Critical thinking / Problem solving
  • Proficient in Microsoft Word/Excel,
  • Social media (Twitter, Instagram, Snapchat, Facebook)
  • Product Management and Pricing

Accomplishments

  • Alpha Sigma Tau Sorority, Fundraising Chair (2019) Finance Chair (2020)
  • As fundraising chair, I planned and executed all fundraising events whilist working with our finance chair to maximize profits and achieve fundraising goals
  • As finance chair I monitored and managed the sororities financial funds by paying all invoices, collectingdues, and working alongside our president to budget properly for all events
  • Supervised team of 200 staff members.

Certification

RAMP certified

Timeline

Food & Beverage Supervisor

Parx Casino
03.2022 - Current

Catering Intern

Aramark
12.2019 - 03.2020

Food and Beverage Intern

Hard Rock Hotel & Casino
05.2019 - 08.2019

Bachelors of Science Degree - Hospitality Management, Event Planning/Tourism

Indiana University of Pennsylvania

Masters of Arts Degree - Human Resources and Employee Relations

Indiana University of Pennsylvania

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Kaleigh Casey