Kaleigh Colwell
Webster,NY
Summary
Seasoned Litigation Case Manager with over 16 years of legal experience managing large, complex caseloads from inception to resolution. Skilled in process optimization, caseload monitoring, collaborative team leadership and client advocacy delivering optimal outcomes for clients and firms.
Overview
21
21
years of professional experience
Work History
Litigation Case Manager
Sobo & Sobo
Middletowwn, NY
11.2021 - 01.2025
- Successfully managed team caseload of up to 300 active files, achieving over $11 million in settlements in my first year of team leadership.
- Implemented team procedures that ensured consistent case flow and optimized client and firm recovery.
- Mentored and trained new staff to ensure their success and adherence to firm values and legal standards.
- Consistently achieved high levels of client satisfaction by providing clear and concise updates, frequently going above and beyond to ensure their needs were met.
- Provided critical support to attorneys and staff by docketing all deadlines, providing crisis intervention and acting as liaison between between attorneys, support staff, courts, adjusters and medical providers.
- Ensured case progression and attorney success at each court appearance by setting clearly documented goals and benchmarks.
- Generated comprehensive reports detailing caseload status, progress,
case outcomes and team performance.
FIRM START UP MANAGER, PARALEGAL, OFFICE MANAGER
Smith Law Firm, PLLC
Rochester, NY
09.2017 - 09.2019
- Directed the formation and marketing of new practice; established all firm accounts and procedures; managed client retention / transfers.
- Independently managed caseload of 150+ civil and business litigation files as sole administrator and paralegal.
- Drafted commencement pleadings, briefs, discovery, memorandums, summary judgment motions, motion packaging, etc.
- Developed critical trial preparation skills such as preparing subpoenas, trial notebooks and exhibits; scheduled witnesses and experts.
Paralegal
Brenna Boyce, PLLC
Rochester, NY
09.2015 - 08.2017
- Managed all pre-suit cases and medical paralegal for firm caseload.
- Intake Specialist ‐ Conducted 50+ intakes per week and optimized intake procedure and forms to efficiently screen potential cases.
- Efficiently managed heavy volumes of communication by phone & email.
- Created medical chronologies, calculated lost wage and damages claims, and medical and lifestyle summaries.
- Liens ‐ Systematically reported, monitored and negotiated Medicare, Medicaid and provider liens - highly versed in the use of MSPRP Portal.
- Settlement Preparation ‐ Alleviated attorney pressure by preparing concise, detailed demand letters and mediation submissions resulting in countless settlements.
Paralegal and Office Manager
Law Offices of Edward J. Leichtnner, Esq.
Rochester, NY
06.2004 - 09.2015
- Drafted a wide variety of family and matrimonial litigation documents.
- Handled large volumes of real estate transactions from contract to closing.
- Maintained attorney calendars, emails, and phone messages.
- Collected, organized and maintained index of templates and forms.
- Managed all day‐to‐day office operations including tracking firm expenses, firm trust accounting, processing mail, etc.
Education
Political Science, International Business
SUNY Brockport
Political Science
Monroe Community College
Skills
- Caseload Tracking and Reporting
- Document Management
- Research & Investigation
- Docketing Procedures
- Lien Resolution
- Organization and Multitasking
- Collaborative Communication
- Team Leadership & Mentorship
- Client Advocacy & Empathy
- Problem-Solving & Critical Thinking
- Detail Oriented, Goal Focused
- Adaptable under Pressure
Timeline
Litigation Case Manager
Sobo & Sobo
11.2021 - 01.2025
FIRM START UP MANAGER, PARALEGAL, OFFICE MANAGER
Smith Law Firm, PLLC
09.2017 - 09.2019
Paralegal
Brenna Boyce, PLLC
09.2015 - 08.2017
Paralegal and Office Manager
Law Offices of Edward J. Leichtnner, Esq.
06.2004 - 09.2015
Political Science, International Business
SUNY Brockport
Political Science
Monroe Community College