Kaleigh Dowling
Suffolk,VA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
12
12
years of professional experience
Work History
Receptionist
Allergy And Asthma Specialist
Norfolk, VA
01.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Answered and directed incoming calls using multi-line telephone system.
Restaurant Waiter
Applebee's Neighborhood Grill & Bar
Suffolk, VA
07.2021 - 12.2022
- Greeted customers, provided menus and answered questions about menu items.
- Took accurate food and drink orders, using a POS ordering software system.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
Teacher's Aide
Future Scholars Learning Center
Jacksonville, VA
07.2019 - 06.2021
- Provided support to students by monitoring their progress, answering questions, and helping with assignments.
- Organized classrooms and maintained supplies inventory.
- Helped maintain a safe learning environment for all students.
- Collaborated with teachers to develop instructional plans that met individual needs of students.
- Recorded attendance daily and submitted reports to school administrators as needed.
Hotel Receptionist
Navy Lodge
Rota, Spain
10.2017 - 06.2021
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Assisted guests with directions and transportation arrangements when needed.
- Maintained accurate records of guest reservations, cancellations and no-shows.
- Processed incoming mail, faxes and email messages for the hotel staff.
Restaurant Waiter
BD's Mongolian grill
Hampton, VA
06.2012 - 04.2015
- Greeted customers, provided menus and answered questions about menu items.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Education
Bachelor of Science - Criminal Justice
Central Texas College
Killeen, TXSkills
- File Management
- Data Entry
- Administrative Support
- Bookkeeping
Timeline
Receptionist
Allergy And Asthma Specialist
01.2023 - Current
Restaurant Waiter
Applebee's Neighborhood Grill & Bar
07.2021 - 12.2022
Teacher's Aide
Future Scholars Learning Center
07.2019 - 06.2021
Hotel Receptionist
Navy Lodge
10.2017 - 06.2021
Restaurant Waiter
BD's Mongolian grill
06.2012 - 04.2015
Bachelor of Science - Criminal Justice
Central Texas College
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