Summary
Overview
Work History
Education
Skills
Timeline
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Kaleigh Flora

Greenfield,Ohio

Summary

Friendly and enthusiastic with the ambition to succeed. Twelve years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Solid team player with upbeat, positive attitude.

Overview

9
9
years of professional experience

Work History

Office Manager

Path Behavioral Health
02.2023 - Current
  • Developed and implemented office policies and procedures.
  • Verify client's insurance when scheduling and re-verify prior to appointments.
  • Works with clients and billing to resolve any client insurance issues that impacts client's ability to receive treatment.
  • Confirm client's appointment and information; updates systems to reflect any changes.
  • Welcomes and greets all clients as they arrive, orienting client to the space and providing company information, patient rights information, privacy information and other required notifications.
  • Oversaw daily office operations, ensuring efficient workflow and adherence to organizational policies.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Senior Staffing Specialist

Surge Staffing
10.2020 - 02.2023
  • Recruit, conduct interviews, and follow up with candidates and temporary associates
  • Act as a professional liaison between temporary associates and clients
  • Maximize billable hours to increase market share and branch profits.
  • Led recruitment initiatives to fulfill staffing needs across multiple client sites.
  • Mentored junior staffing specialists, enhancing team performance and efficiency.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.

Inpatient Representative

FirstSource Medassist
12.2018 - 04.2020
  • Screen all self-pay or Medicare A&B patients who are in house for any eligibility assistance programs
  • Begin application process as an authorized representative for patient
  • Follow up with each account by checking application status, calling patient with any updates
  • Once patient is approved for assistance, bill the account.

Teller

Merchants National Bank
10.2016 - 12.2018
  • Confer with customers by telephone or in person to provide information about products or services
  • Cash checks and pay out money after verifying that signatures are correct
  • Receive checks and cash for deposits, verifying amount by hand counting the currency and check accuracy of deposit slips.

Education

High School Diploma -

Edward Lee McClain High School
Greenfield, Ohio

Skills

  • Customer and Personal Service
  • Time Management
  • Active Listening
  • Basic Computer Skills
  • Strong Communication Skills
  • Proficient Phone and Email Etiquette
  • Microsoft Word & Excel
  • Office management
  • Scheduling and calendar management
  • Payroll processing

Timeline

Office Manager

Path Behavioral Health
02.2023 - Current

Senior Staffing Specialist

Surge Staffing
10.2020 - 02.2023

Inpatient Representative

FirstSource Medassist
12.2018 - 04.2020

Teller

Merchants National Bank
10.2016 - 12.2018

High School Diploma -

Edward Lee McClain High School

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