Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaleigh Harris

Granby

Summary

Dynamic Operations Manager at CVS Pharmacy with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in team leadership and strategic planning, I successfully streamlined processes, achieving a notable reduction in operational costs while fostering a culture of accountability and professional growth among staff.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

CVS Pharmacy
12.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Implemented sustainability initiatives, reducing environmental impact.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.

Dining Room Team Leader

Mcleans Affiliates
04.2018 - 12.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Organized professional development workshops, contributing to ongoing growth and expertise of team.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
  • Streamlined internal processes, reducing project completion times and increasing overall efficiency.
  • Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
  • Optimized resource allocation, ensuring projects were delivered within budget and scope.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained database systems to track and analyze operational data.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Created and managed project plans, timelines and budgets.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Salad Bar Leader/Expo/Cook/Hostess/Togo

Ruby Tuesdays Restaurant
06.2015 - 04.2018
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on Product or Service and assigned duties.
  • Oversaw day-to-day activities of Number employees in Type establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Assisted with new hire processing and existing training programs.
  • Increased team productivity by streamlining communication and implementing effective project management strategies.
  • Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
  • Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
  • Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Led team by answering complex customer questions and mentoring personnel one-on-one.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.

Education

Associate Degree In Nursing - Nursing

Goodwin University
East Hartford, CT

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Inventory management
  • Management
  • Project management
  • Operations oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Employee motivation
  • Staff development
  • Customer relationship management
  • Maintaining compliance
  • Goal setting
  • Interpersonal communication
  • Client relationships
  • Inventory control
  • Workflow optimization
  • Strategic planning
  • Project leadership
  • Project management abilities
  • Schedule management
  • Performance management
  • Health and safety compliance
  • Regulatory compliance
  • Workforce management
  • Continuous improvements
  • Process improvements
  • Organizational management
  • Superb time management skills
  • Quality assurance controls
  • Customer relationship management (CRM)
  • Onboarding and orientation
  • Project planning and development
  • Delegation
  • Invoice processing
  • KPI tracking
  • Conflict mediation
  • Retail operations management
  • Assignment delegation
  • Work flow planning
  • Cost reduction
  • Data management
  • Risk management
  • Purchasing and procurement
  • Budget development and management
  • Cross-functional communications

Certification

Serv Safe Certified

Timeline

Operations Manager

CVS Pharmacy
12.2021 - Current

Dining Room Team Leader

Mcleans Affiliates
04.2018 - 12.2021

Salad Bar Leader/Expo/Cook/Hostess/Togo

Ruby Tuesdays Restaurant
06.2015 - 04.2018

Associate Degree In Nursing - Nursing

Goodwin University

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Kaleigh Harris