Kaleigh Harris

• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Developed and implemented strategies to maximize customer
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Developed and implemented a new customer service strategy that resulted in a 25% increase in customer satisfaction scores and a 10% decrease in customer complaints within the first year.

Anticipates and tracks operational and tactical risks and providing strategic solutions. Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership
• Scheduling
• Payroll
• Vendor execution of deliveries
• Adherence
• Paperwork and filing
• Hiring and firing
• Opening and closing the building
• Truck deliveries
• Managing and responding to customer complaints
• Ordering supplies
• Implementation of organization around the store to effectively control product and waste and theft
• Daily cycle counts and date code checks
• Creating events for sale items
• Creating a positive work environment for all employees
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• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Conducted regular reviews of operations and identified areas for improvement.
• Held weekly team meetings to inform team members on company news and updates.
• Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
• Built strong relationships with customers through positive attitude and attentive response.
• Maintained database systems to track and analyze operational data.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Serves patrons with food and beverages in a positive and friendly manner.
• Provides information to help food and beverage selections.
• Presents ordered choices in a prompt and efficient manner.
• Maintains dining ambiance with an enthusiastic attitude.
• Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
• Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.
• Keeps kitchen staff informed by noting timing of meal progression.
• Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars.
• Responds to additional patron requirements by inquiring of needs and observing dining process.
• Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
• Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
• Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.

Stocking salad bar and fridge

Making recipes for salad bar

Cleaning and maintaining bar and kitchen area

Taking temps on log morning and night

Greeting customers