Kaleigh Hart
South Elgin,IL
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Strategic leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
Account Manager/Retention Specialist
Internet Brands
11.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Identified changing customer needs and adapted service strategies to meet them.
- Evaluated current customer retention strategies and recommended improvements.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Reported issues and recognized development areas to eliminate repeat occurrences.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Client Service Representative
Internet Brands
08.2021 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Alorica Customer Service Representative
Alorica
05.2020 - 02.2021
- Connect buyers with buyer's agents
- Properly disposition cases so they can be handled in the correct format
- Collect information from buyers to ensure they are connected with the proper agent
- Enter information into a database
- Make and receive calls/texts through a database.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Server
Olive Garden
08.2017 - 02.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate in Science -
Kishwaukee Community College
Malta, IL08.2017
Skills
- Microsoft Office (10 years)
- Active Listening (7 years)
- Customer Service (7 years)
- Multitasking (7 years)
- POS
- Fast Learner
- Microsoft Excel
- Organizational Skills
- Powerpoint
- Microsoft Word
- Account Servicing
- Complaint Management
- Client Relationship Management
- Goal-Oriented
Timeline
Account Manager/Retention Specialist
Internet Brands
11.2022 - Current
Client Service Representative
Internet Brands
08.2021 - 11.2022
Alorica Customer Service Representative
Alorica
05.2020 - 02.2021
Server
Olive Garden
08.2017 - 02.2021
Associate in Science -
Kishwaukee Community College
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