Kaleigh Henricks

• Maintained positive landlord-tenant relationships, by ensuring tenant complaints were handled promptly and appropriately, calling in repairmen, and other support services.
• Monitored and tracked payments, input invoices and expenses, providing timely and accurate financial reports.
• Organized regular property inspections to ensure maintenance issues were promptly addressed.
• Provided exceptional customer service to current and prospective tenants, resulting in high levels of resident retention and positive word-of-mouth referrals.
• Reviewed financial statements regularly to track performance against budget goals, identifying areas for improvement or cost reduction opportunities.
• Conducted move-out and move-in inspections to determine charges for damages and market readiness.

• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Assisted with the preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Performed market research to stay informed on industry trends and local rental rates.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Managed lease renewals.
• Coordinated move-ins and move-outs, ensuring smooth transitions for new tenants.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.

• Greeted clients, showed apartments, and prepared leases.
• Verified tenant incomes and other information before accepting lease applications.
• Responded to requests and scheduled appointments for property showings.
• Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
• Maintained high occupancy rates through effective marketing strategies and excellent customer service.
• Established strong rapport with prospective tenants through excellent communication skills and attentive customer service.

• Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
• Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
• Purchased adequate quantities of food, beverages, equipment, and supplies.
• Carefully interviewed, selected, trained, and supervised staff.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.

-2007-2008 Crew member

-2008-2009- Lead Shift manager

-2009-2011- Assistant General Manager

Area trainer - assisted in grand openings of 5 restaurants throughout Georgia and South Carolina. Assisted in creating creative and memorable launch ideas, training of crew and management teams, and the setup of the restaurants.

2011-2018- General Manager

• Controlled labor hours and inventory costs through hands-on management and proactive changes.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
• Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.