Summary
Overview
Work History
Education
Skills
Timeline
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Kaleigh Icenogle

Springfield,IL

Summary

Dynamic professional with a proven track record at KWIK-Wall, adept in managing accounts payable and receivable, and streamlining financial processes. Excelled in team collaboration and personable communication, significantly enhancing department efficiency. Proven ability to work collaboratively within teams to achieve business goals while adapting to changing needs. Known for reliability, efficiency, and excellent communication skills.

Overview

18
18
years of professional experience

Work History

Accounting Assistant/Human Resources

KWIK-Wall
07.2023 - Current
  • Maintains clean and organized files by keeping accounts payable records up-to-date.
  • Maintains accurate and complete documentation to facilitate accounting and filing functions.
  • Apply proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Analyze financial discrepancies and provided solutions for accurate financial records.
  • Coordinate with external auditors to resolve discrepancies.
  • Handle day-to-day accounting processes to drive financial accuracy.
  • Gather, evaluate and summarize account data in detailed financial reports.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Expedited invoice processing with effective communication between internal departments and external vendors.

Business/Dental Assistant

Dental Group Of Springfield
03.2013 - 07.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for 15 procedures daily.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled and confirmed patient appointments.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Coordinated with external auditors to resolve discrepancies.
  • Verified items billed against items ordered and reconciled differences through follow-up with vendor.

Waitress Supervisor

Buffalo Wild Wings
07.2008 - 01.2020
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained staff members on use of POS system.
  • Supervised server staff and simultaneously served personal section of tables.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Receptionist

Martin Rexall Pharmacy
08.2006 - 07.2008
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

General Education - General Education

Lincoln Land Community College
Springfield, IL

Dental Assistant - Dental Assisting

Midwest Technical Institute
Springfield, IL
03.2012

Skills

  • Payment Collection
  • Team Collaboration
  • Verifying Insurance
  • Personable Communication
  • Manage Schedules
  • Department Team Leader
  • Department Trainer
  • Corporation Department Team Presenter
  • Accounts Payable and Accounts Receivable
  • Microsoft Excel
  • Payment Processing
  • Data Processing
  • Attention to Detail
  • Collections and Invoice Processing
  • Discrepancy Research

Timeline

Accounting Assistant/Human Resources

KWIK-Wall
07.2023 - Current

Business/Dental Assistant

Dental Group Of Springfield
03.2013 - 07.2023

Waitress Supervisor

Buffalo Wild Wings
07.2008 - 01.2020

Receptionist

Martin Rexall Pharmacy
08.2006 - 07.2008

General Education - General Education

Lincoln Land Community College

Dental Assistant - Dental Assisting

Midwest Technical Institute

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Kaleigh Icenogle