Kaleigh Jacobson
Pflugerville,TX
Summary
Organized Medical Office Supervisor meticulous in scheduling appointments and handling patient complaints and concerns. Fluent in medical terminology and performs exceptionally as liaison between doctor and patient. Focused on improving policies and procedures, increasing patient satisfaction and optimizing workflow in busy medical practices. Excellent administrator with top-notch communication, planning and team leadership skills.
Overview
10
10
years of professional experience
Work History
Member Services Representative
SaveOnSP
09.2023 - Current
- Learned and maintained in-depth understanding of product and service information
- Verified customer identification and documentation for compliant transactions
- Consistently met or exceeded performance metrics
- Partnered with other departments facilitating smooth resolution of complex cases
- Verified insurance eligibility and coverage for patients
- Provided exceptional customer service to patients, answering questions and addressing concerns regarding insurance benefit information and copay assistance programs
- Enrolled qualifying members into correct manufacturer copay assistance programs
Ketamine Scheduling Manager
Roots Behavioral Health
06.2019 - 05.2023
- Improved overall department efficiency with development of comprehensive staff training programs and resources
- Successfully managed high-stress situations involving schedule conflicts or urgent requests, taking decisive action while maintaining excellent communication with all parties involved.
- Established strong relationships with department heads and collaborated with senior leadership, ensuring smooth cross-departmental collaboration for optimal scheduling outcomes, and aligning goal objectives with organizational priorities
- Hired, fired, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Front Desk Receptionist
Austin Retina Associates
08.2018 - 05.2019
- Checked patient insurance, demographic, and health history to keep information current
- Helped patients complete necessary medical forms and documentation
- Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency
- Performed various administrative tasks by filing, copying and faxing documents, and answering and directing calls
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Handled financial transactions related to copayments or self-pay fees
- Adhered to strict HIPAA guidelines to protect patient privacy
Patient Access Representative
Seton Heart Institute
06.2016 - 07.2018
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols and followed up with patients to reschedule missed appointments
Reward Program Specialist
Starwood Hotels & Resorts
04.2014 - 05.2016
- Managed high call volumes while providing exceptional customer support
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs
Education
Associate of Arts - Psychology
Austin Community College
Texas, TX12.2022
Skills
- HIPAA Compliance
- Healthcare coding
- Insurance Verification
- Office Management
- Patient Scheduling
- Staff Training and Development
Timeline
Member Services Representative
SaveOnSP
09.2023 - Current
Ketamine Scheduling Manager
Roots Behavioral Health
06.2019 - 05.2023
Front Desk Receptionist
Austin Retina Associates
08.2018 - 05.2019
Patient Access Representative
Seton Heart Institute
06.2016 - 07.2018
Reward Program Specialist
Starwood Hotels & Resorts
04.2014 - 05.2016
Associate of Arts - Psychology
Austin Community College
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