Summary
Overview
Work History
Education
Skills
Timeline
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Kaleigh Kaleigh

Theodore,AL

Summary

Dynamic leader with expertise in operations management and customer service, honed at Jacks Family Restaurant. Proven track record in strategic planning and team leadership, enhancing performance by 20%. Skilled in conflict resolution and relationship building, driving business growth and fostering a collaborative work environment. Passionate about continuous improvement and achieving organizational excellence.

Overview

2025
2025
years of professional experience

Work History

Manager

Jacks Family Resturant
  • Assisted in developing team schedules to optimize workflow and resource allocation.
  • Supported project management by coordinating meetings and tracking progress on deliverables.
  • Contributed to training materials for onboarding new staff, enhancing knowledge retention.
  • Collaborated with cross-functional teams to ensure alignment on project goals and timelines.
  • Implemented feedback mechanisms to improve internal communication and team engagement.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Crew

Ricks Barbecue
  • Coordinated seating arrangements to optimize flow and enhance guest experiences.
  • Implemented training program for front of house staff to maintain high standards of customer service.
  • Boosted employee morale and retention through effective communication and team-building activities.
  • Prepared and served food items in accordance with health and safety regulations.
  • Maintained cleanliness of dining areas and kitchen equipment to ensure hygienic service environment.
  • Assisted customers with menu selections, providing excellent customer service to enhance dining experience.
  • Operated kitchen equipment efficiently, ensuring timely preparation of meals during peak hours.
  • Collaborated with team members to streamline food preparation processes and improve service delivery.
  • Monitored inventory levels to assist in ordering supplies, minimizing waste, and controlling costs.
  • Trained new staff on food safety protocols and operational procedures for effective onboarding.
  • Adapted quickly to changing priorities in fast-paced environments, demonstrating flexibility under pressure.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.

General Manager

Jacks Family Resturant
10.2023 - 02.2025
  • Oversaw daily operations, ensuring efficiency and high-quality service delivery.
  • Developed staff training programs to enhance team performance and customer satisfaction.
  • Implemented inventory management systems for accurate stock control and reduced waste.
  • Analyzed sales data to identify trends, driving strategic menu adjustments and promotions.
  • Fostered a positive work environment, improving employee engagement and retention rates.
  • Collaborated with suppliers to negotiate favorable terms, optimizing cost-effectiveness of purchases.
  • Established operational protocols to streamline processes and enhance overall productivity.
  • Led team meetings focused on performance enhancement and goal alignment across departments.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.

Frontline Supervisor

Sam's Club
08.2019 - 06.2022
  • Supervised daily operations, ensuring adherence to safety protocols and company policies.
  • Trained new team members on operational procedures and best practices for efficiency.
  • Coordinated workflow among staff to optimize productivity and meet performance targets.
  • Addressed employee concerns and resolved conflicts to maintain a positive work environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Resident Assistant

Brentwood
02.2019 - 06.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Provided compassionate patient care, ensuring comfort and safety during daily activities.
  • Assisted patients with personal hygiene, mobility, and medication reminders to enhance well-being.
  • Collaborated with medical staff to report changes in patient conditions for timely interventions.
  • Developed strong rapport with patients, fostering trust and open communication for effective care.
  • Maintained cleanliness and organization in patient areas to support infection control practices.
  • Documented patient progress and care activities accurately, contributing to comprehensive health records.
  • Educated patients and families on health management strategies, promoting independence and self-care skills.
  • Adapted quickly to diverse patient needs, demonstrating flexibility in dynamic healthcare environments.
  • Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
  • Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
  • Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
  • Demonstrated strong problem-solving skills, adapting to unforeseen challenges and finding innovative solutions to meet patient needs.
  • Enhanced the overall patient experience by anticipating needs, offering assistance proactively, and addressing concerns promptly.
  • Assisted patients with daily living activities for improved quality of life and increased independence.

Dining Room Manager

Ricks Barbecue
09.2016 - 07.2019
  • Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
  • Facilitated smooth transitions between healthcare settings by coordinating discharge planning and communicating pertinent information to all relevant parties.
  • Increased patient adherence to prescribed treatments by educating them about their conditions and the importance of following medical advice.
  • Prevented complications from chronic illnesses through regular monitoring of symptoms and timely intervention when needed.
  • Managed daily dining room operations, ensuring high standards of service and cleanliness.
  • Supervised and trained staff on customer service protocols and menu knowledge.
  • Implemented efficient inventory tracking systems for dining supplies and equipment.
  • Resolved guest inquiries and complaints promptly to maintain satisfaction levels.
  • Collaborated with kitchen staff to ensure timely food delivery during peak hours.
  • Developed training materials to improve onboarding processes for new employees.
  • Monitored compliance with health and safety regulations in dining area operations.
  • Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.

Education

Diplome

Florence High School
Florence, AL
05.2018

Skills


  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Staff training and development
  • Complex Problem-solving
  • Verbal and written communication
  • Task delegation
  • Documentation and reporting
  • Goal setting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Workforce management
  • Performance evaluations
  • Business administration
  • Marketing
  • Negotiation
  • Business development
  • Product management
  • Budget control
  • Business planning
  • Expectation setting
  • Emergency response
  • Expense tracking
  • Contract management
  • Salesforce management
  • Clear communication
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Policy and procedure development
  • Inventory management
  • Recruiting and interviewing

Timeline

General Manager

Jacks Family Resturant
10.2023 - 02.2025

Frontline Supervisor

Sam's Club
08.2019 - 06.2022

Resident Assistant

Brentwood
02.2019 - 06.2020

Dining Room Manager

Ricks Barbecue
09.2016 - 07.2019

Manager

Jacks Family Resturant

Crew

Ricks Barbecue

Diplome

Florence High School

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Kaleigh Kaleigh