Kaleigh Kneeland
Rock Hill,SC
Summary
Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Overview
5
5
years of professional experience
Work History
Case Manager
Your Health
Rock Hill, SC
01.2024 - Current
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Monitored client progress through regular follow-up contacts.
Office Manager
NLT Holding Corp
Fort Mill, SC
01.2022 - 01.2024
- Administered payroll and maintained proper documentation of employees.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices and DOT regulations.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Member Experience Rep
Sharonview Federal Credit Union
06.2021 - 01.2022
- Provided account information and answered customer inquiries in a timely manner.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
Office Manager
Best Choice Roofing
Rock Hill, South Carolina
06.2020 - 06.2021
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
Account Manager
Directpay Payroll
Charlotte, NC
09.2019 - 03.2020
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
Education
Diploma -
Northwestern High School
Rock HillSkills
- Patient support
- Scheduling
- Developing Plans of Care
- MS Office
- Problem-Solving
- Critical Thinking
- Conflict Resolution
- Problem Solving
- ADP
- QuickBooks
Timeline
Case Manager
Your Health
01.2024 - Current
Office Manager
NLT Holding Corp
01.2022 - 01.2024
Member Experience Rep
Sharonview Federal Credit Union
06.2021 - 01.2022
Office Manager
Best Choice Roofing
06.2020 - 06.2021
Account Manager
Directpay Payroll
09.2019 - 03.2020
Diploma -
Northwestern High School
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