Kaleigh Ladzinski
Monee,NC
Summary
Results-driven Team Sales Associate recognized for high productivity and efficient task completion. Skilled in customer relationship management, sales strategy development, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring smooth operations and positive sales environments.
Overview
13
13
years of professional experience
Work History
Team Sales Associate
Better Car People
Monroe , NC
05.2021 - Current
- Maintained customer satisfaction by providing prompt, reliable service.
- Created detailed reports of daily sales activities for management review.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Adhered to company policies and procedures for handling outbound calls.
- Researched complex problems encountered during outbound calls and identified solutions quickly.
- Identified customer needs, clarified information, researched every issue, and provided solutions.
- Followed up with customers to ensure resolution of their issues or concerns.
- Developed strong relationships with customers by responding promptly to inquiries.
- Collaborated with other departments in order to resolve any outstanding customer issues.
- Utilized positive language in order to provide an effective resolution for all customers' inquiries or complaints.
- Answered incoming calls from customers regarding inquiries or complaints.
- Maintained records of customer interactions, transactions, comments and complaints.
- Greeted customers in a friendly and professional manner.
- Performed data entry into computer system to document all call activity accurately.
- Remained current on changes or updates in products or services offered by the company.
- Ensured customer satisfaction by providing accurate information and resolving customer issues.
- Delivered high levels of customer service in accordance with corporate standards.
- Demonstrated ability to multi-task while speaking with customers on the phone.
- Maintained updated knowledge of product features, benefits, pricing plans and warranties offered by the company.
- Upsold products when appropriate to meet customer needs.
- Provided timely feedback to supervisors on call volume and quality performance.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns, and overcame objections.
- Tracked results of all appointment setting efforts in order to measure success rate of campaigns.
- Responded promptly and courteously to customer inquiries about upcoming promotions.
- Analyzed sales trends, competitors' activities, and industry news related to special promotions.
- Established strong relationships with customers through excellent communication skills.
- Utilized scripts to introduce services, explain promotional offers and set appointments.
- Scheduled and confirmed appointments.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
After School Manager
Kates Skating Rink
Monroe , NC
08.2015 - 06.2016
- Facilitated educational activities and games to help reinforce learning concepts.
- Provided one-on-one tutoring sessions for struggling students when needed.
- Organized field trips for children in after-school program.
- Helped students develop positive relationships with peers and adults through guidance and support.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Communicated effectively with families on a regular basis regarding any changes in behavior or health issues.
- Provided supervision and care to young children ranging from infants to pre-school age.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Administered basic first aid when necessary while notifying parents or guardians immediately.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Coordinated outdoor activities that encouraged physical activity and awareness of nature.
- Kept inventory of toys and supplies organized and well-stocked to meet needs of children under care.
- Tutored and mentored school children to provide additional learning opportunities.
Team Associate
Kates Skating Rink
Monroe, NC
01.2012 - 06.2016
- Replenished inventory levels when necessary.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Provided coaching and guidance to team members when necessary to improve performance.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Operated dishwashing machines safely and efficiently.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Provided assistance to skaters by helping them tie their skates and providing instruction on how to skate properly.
- Checked incoming bags for prohibited items such as drugs or alcohol prior to allowing entrance into the building.
- Monitored and enforced safety regulations on the skating rink floor, ensuring all participants followed the rules.
- Maintained accurate records of transactions using the point-of-sale system.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Server
Rolling Hills Country Club
Monroe, NC
12.2011 - 07.2012
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
Monroe High School
1 High School Dr Monroe, NC 2811206-2012
Skills
- Sales Training
- Sales Reporting
- Customer Service
- Independent judgement
- Product Knowledge
- Customer Assistance
- Complaint Management
- Time Management
- Product Promotions
- Teamwork
- Sales Goals Attainment
- Sales expertise
- Positive and professional
- Customer Engagement
- Phone Etiquette
- Self motivated
- Customer support experience
- Problem-Solving
- Written Communication
- Team building
- Attention to Detail
- Multitasking
- Adaptability and Flexibility
Timeline
Team Sales Associate
Better Car People
05.2021 - Current
After School Manager
Kates Skating Rink
08.2015 - 06.2016
Team Associate
Kates Skating Rink
01.2012 - 06.2016
Server
Rolling Hills Country Club
12.2011 - 07.2012
High School Diploma -
Monroe High School
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