Kaleigh Malone
Austin,TX
Summary
Dynamic and adaptable professional with a proven track record at Mutrux Automotive, excelling in customer service and cash management. Demonstrated ability to enhance customer satisfaction and streamline transaction processes, backed by strong analytical thinking and a cooperative attitude. Achieved a significant improvement in inventory efficiency and customer relations.
Work History
Cashier
Mutrux Automotive
- Customer Service: Greet costumers warmly and assist them with inquiries about product and service.
- Processing Transactions: Handle cash, credit, and debit transactions accurately, including providing receipts.
- Inventory management: Assist in tracking Inventory levels, restocking shelves, and notifying management of low stock
- Answering phones: Responding to customers calls, providing information about services, pricing, and scheduling appointments.
- Scheduling Appointments: Coordinate service appointments for customers and mange the appointments calendar.
- Maintaining Cleanliness: Ensure the cashier area and shop displays are organized, and presentable.
- Handling Returns and Exchanges: Process returns or exchange in accordance with store policies.
- Promoting Sales: Inform customers about ongoing promotions, loyalty programs, and upsell additional service
- Preparing Daily Reports: Assist in preparing end-of-day financial reports and balancing the cash register.
- Managing Customer Complaints: Address customer complaints or concerns in a professional manner, escalating issues to management as needed.
- Collaboration With Technicians: Communicate with service technicians to ensure smooth workflow and accurate service delivery.
- Adhering to safety protocols: Follow safety guidelines and store policies to ensure a safe environment for customers and staff.
- Maintaining Confidentiality: Protect customer information and handle transactions securely.
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Cash Management
- Conflict Resolution
- Product Knowledge
- Refund handling
- Inventory Management
- Sales expertise
- Adaptable and Flexible
- Creative Thinking
- Relationship Building
- Adaptability and Flexibility
- Return and Exchange Processing
- Microsoft Office
- Employee Training
- Analytical Thinking
- Inventory Stocking
- Cash Register Operations
- Basic Mathematics
- Cooperative Attitude
Timeline
Cashier - Mutrux Automotive
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