Organized and dedicated administrative professional with successful experience in fast-paced office settings. Proficient in managing concurrent tasks in a professional manner, managing a multiline phone system with proper phone etiquette, and utilizing QuickBooks and Microsoft Suite for record keeping and reporting. Offering strong decision-making skills to manage an organized calendar and enthusiastically prepared to assist executive team to achieve company goals.
Hi, I’m
Kaleigh Mitchell
Arlington,Texas
Summary
Overview
13
years of professional experience
Work History
Fort Worth Zoo
Lead Zoo Keeper/Interpretive Specialist
04.2019 - Current
Job overview
- Promoted to lead zoo keeper after six months of employment
- Accurately maintain records for all aspects of animal management including behavior, condition, appetite, energy level, trained behavior development, etc.
- Interact positively and professionally with guests and customers of all ages to ensure complete satisfaction during their visit
- Daily use of computer database systems to track and analyze collection
- Improve customer satisfaction rates through proactive problem-solving and efficient complaint resolution
- Train over 20 new employees with diverse backgrounds and skillsets to properly follow protocols and create a safe work environment
- Maintain high standards of clean and safe habitats for a variety of animals in mixed species exhibits
- Assist veterinary staff with routine procedures; properly follow protocol for animals undergoing treatment
Tramor Properties
Assistant Property Manager
02.2015 - 12.2018
Job overview
- Handled billing invoices and expense reports through QuickBooks and other platforms in a timely manner
- Assisted in managing Property Manager calendars, scheduled meetings, and appointments to optimize time
- Maintained accurate physical and electronic records for customers, vendors, and employees
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid daily workflow disruptions
- Oversaw monthly rent, utilities, and fees collections and encouraged timely payment rates by building positive relationships with residents
- Trained over 10 new employees on company policies, procedures, software applications (including Microsoft Suite, Adobe, etc.) and industry practices
- Acted as liaison between Property and Leasing Managers, Maintenance staff, and residents with professionalism and discretion
- Acted as interim property manager for two months during transition period. Helped onboard new manager to easily acclimate to the 30 acre property housing over 400 residents
Tramor Properties
Leasing Consultant
07.2013 - 02.2015
Job overview
- Handled incoming and outgoing messages and inquiries while keeping accurate records of all resident and potential-resident correspondence
- Used multi-line phone systems to answer and direct calls from tenants, prospective residents, vendors, etc. quickly and courteously
- Ensured smooth daily operations through consistent maintenance of office and equipment, troubleshooting issues directly with maintenance staff when necessary
- Participated in organizing company events to enhance coworker connections. Coordinated logistics, event spaces, and gifts for over 50 team members
- Performed clerical duties including mail organization, file management, email and online portal response, recording meeting notes, etc.
- Improved property awareness by marketing community and individual listings on various online platforms leading to an increase in occupancy from 85% to 95%
- Toured 342 units consisting of 32 floor plans, including: apartments, duplexes, townhomes, lofts, and houses to potential tenants and answered variety of questions regarding community and surrounding area
Barkaritaville Pet Resort
Administrative Assistant/Boarding Technician
01.2013 - 07.2013
Job overview
- Managed reception activities, including: answering multi-line phone system, routing over 100 incoming calls per day, greeting visitors in a friendly and courteous fashion, etc.
- Maintained the front desk in a professional and organized manner
- Ensured accurate record-keeping of sensitive information in electronic files for clients and animals
- Maintained positive relationships with customers to ensure all requests and guidelines were met for animal care
- Followed strict protocol to administer medication to animals as prescribed
- Ensured sanitary conditions for animals by cleaning boarding areas according to health code guidelines
Education
Texas A&M University - Corpus ChristiCorpus Christi, TX
Bachelor of Science from Biology
2012
University Overview
Emphasis in Marine Biology
Texas A&M UniversityCollege Station, TX
Bachelor of Science
University Overview
Skills
- Strong oral and written communication
- Adept at using various computer systems
- Scheduling and calendar management
- Records management
- Administrative support
- Self-motivated
- Customer and client relations
- Team collaboration
Timeline
Lead Zoo Keeper/Interpretive Specialist
Fort Worth Zoo
04.2019 - Current
Assistant Property Manager
Tramor Properties
02.2015 - 12.2018
Leasing Consultant
Tramor Properties
07.2013 - 02.2015
Administrative Assistant/Boarding Technician
Barkaritaville Pet Resort
01.2013 - 07.2013
Texas A&M University - Corpus Christi
Bachelor of Science from Biology
Texas A&M University
Bachelor of Science
Similar Profiles
Lexis BrockelmanLexis Brockelman
Facility Operations at Fort Worth ZooFacility Operations at Fort Worth Zoo
LIzett Herrera HerreraLIzett Herrera Herrera
Merchandise Associate at Fort Worth ZooMerchandise Associate at Fort Worth Zoo
Sam GomezSam Gomez
Admissions Staff at Fort Worth ZooAdmissions Staff at Fort Worth Zoo
Rodney E. Williams SR.Rodney E. Williams SR.
General Assembly (GA) Launch Coordinator at General Motors USAGeneral Assembly (GA) Launch Coordinator at General Motors USA
Bryant HendersonBryant Henderson
Safety Coordinator at Saddle Creek LogisticsSafety Coordinator at Saddle Creek Logistics