Summary
Overview
Work History
Education
Skills
Hobbies
Certification
Timeline
Generic

Kaleigh Reese

Clovis,NM

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Store Manager

Family Dollar
06.2017 - 12.2018
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Front Desk Clerk

Super 8 Hotel
08.2019 - 08.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.

Assistant General Manager

Towne Place Suites Marriott
08.2021 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Enforced quality assurance to deliver ideal customer satisfaction/experiences.
  • Managed budget implementations, and contract details.
  • Trained new employees on proper protocols and customer service set brand standards.
  • Interacted well with customers to build connections and nurture relationships.

HR Experience

Education

High School Diploma -

Clovis High School
Clovis, NM
05.2017

Skills

  • Microsoft Office
  • Invoice Verification
  • Corporate Communications
  • Relationship Building
  • Business Needs Analysis
  • Customer Service

Hobbies

I don't do much but, I do love to race my car & play Sims. 

Certification

CPO

Timeline

Assistant General Manager

Towne Place Suites Marriott
08.2021 - Current

Front Desk Clerk

Super 8 Hotel
08.2019 - 08.2021

Store Manager

Family Dollar
06.2017 - 12.2018

HR Experience

High School Diploma -

Clovis High School

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Kaleigh Reese