Kaleigh Ritchie
Poulsbo,WA
Summary
A dynamic leader who leverages passion, talent and experience to create relationships and opportunities across industries. Offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Proficiency in growing business, influencing decision-makers and devising successful strategies. Collaborative, positive, assertive and passionate about growing business and making an impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner- Fitness Studio
The Kinetic Kulture
07.2023 - Current
- Managed day-to-day business operations.
- Utilized social media platforms effectively for increased brand awareness and visibility among potential clients online communities.
- Cultivated partnerships with other businesses in the area for cross-promotional opportunities that benefited both parties involved.
- Maintained a clean, organized studio space to ensure an enjoyable experience for all clients.
- Streamlined booking processes to improve customer satisfaction and increase overall efficiency.
Senior Account Executive
AssuredPartners
08.2020 - 07.2023
- Increased account retention by building strong relationships with clients and addressing their needs promptly. Maintained 99% client retention rate while building book of business.
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Mentored junior account executives, encouraging professional growth and gave insights on sales presentations.
- Built healthy referral pipeline that helped to achieve 100k Quota based on Revenues.
- Focused on strategic client success, executing prompt customer service, regular client facing meetings, and streamlined renewals.
Area Sales Director
Deem Inc.
12.2018 - 04.2020
- Achieved 100% of Quota and qualified for Presidents Club in 2019.
- Led sales in the Southeast territory and supervised client success teams and collaborated with product team leads.
- Analyzed market trends to identify emerging opportunities for strategic sales initiatives.
- Led presentations at industry conferences, effectively promoting brand awareness and generating interest from potential clients.
- Developed and executed sales plans for consistent revenue growth and territory expansion.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
Regional Sales Executive
SAP Concur
08.2017 - 08.2018
- Achieved 100% of monthly Quota consistently, Won Quarterly Goal Achievement by hitting 130% of Goal, clinching the number one spot for my regional sales team, and was promoted to Team Lead.
- Manage sales process through qualification, needs analysis, product demonstration, negotiation and close of new business
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Sr. Market Development Representative
SAP Concur
04.2017 - 08.2017
- Consistent quota achievement and Top 5 in all of SMN Remained Top Performer in business unit and led the team to exceed all goals (110% achievement month over month) Weekly sync with sales management to align more closely and increase efficiency and compliance.
- Established strong relationships with clients, resulting in increased customer satisfaction and loyalty.
- Trained new hires on market development best practices, fostering a culture of continuous improvement and knowledge sharing within the organization.
- Developed a keen understanding of target audience segments, enabling tailored messaging that resonated strongly with prospective customers.
- Managed CRM system efficiently, tracking all customer interactions and ensuring timely follow-ups on leads generated from various channels.
Market Development Representative
SAP Concur
02.2016 - 04.2017
- Consistently exceeded quarterly and monthly pipeline quotas
- Provided exceptional customer service by addressing client concerns promptly and professionally, ensuring repeat business opportunities.
- Collaborated with cross-functional teams to develop and execute comprehensive marketing plans for new product launches.
- Increased market share by identifying and targeting new business opportunities for the company.
- Worked closely with the sales team to create targeted marketing materials that effectively communicated product benefits and features to potential clients.
Skills
- Account Management
- Marketing and Sales
- Coaching & Mentoring
- Management
- Business Strategy
- CRM Systems
- Client Success
Certification
- Licensed - WA Property & Casualty Producer
- Certified Barre Instructor, Barre Above
Timeline
Owner- Fitness Studio
The Kinetic Kulture
07.2023 - Current
Senior Account Executive
AssuredPartners
08.2020 - 07.2023
Area Sales Director
Deem Inc.
12.2018 - 04.2020
Regional Sales Executive
SAP Concur
08.2017 - 08.2018
Sr. Market Development Representative
SAP Concur
04.2017 - 08.2017
Market Development Representative
SAP Concur
02.2016 - 04.2017
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