Kaleigh Robbins
Hilliard,OH
Summary
Detail-oriented Report Writer with advanced writing proficiency and strong analytical skills. Specializes in creating clear, precise documentation. Proficient in Microsoft Office Suite and skilled in process documentation and accessibility compliance. Ready to leverage expertise to enhance documentation quality and support organizational objectives in a collaborative environment.
Overview
5
5
years of professional experience
Work History
Report Writer
Carpenter Robbins Commercial Real Estate
12.2024 - Current
- Research and generate daily bidding opportunities reports based on commercial real estate and consulting contracts available through government websites.
- Evaluate dozens of potential opportunities for Carpenter Robbins daily according to company goals and directions.
- Write clear and detailed summaries of lease and contract requirements.
- Monitor and report on competitor activity in the field.
- Keep detailed and accurate records of GSA, VA, USDA, and DOI activities.
- Maintain constant communication with the Carpenter Robbins team via Outlook.
Materials Services Associate
Columbus Metropolitan Library
10.2021 - 04.2025
- Processed hundreds of library materials per hour, which included checking in deliveries, filling hold requests, and organizing the collection.
- Gained mastery of the Dewey Decimal System and Polaris ILS software.
- Oversaw office supply ordering for the branch using a P-card.
- Utilized Outlook and Teams daily for communication.
- Designed and implemented new shelving cart guidelines based on opinions surveyed from coworkers and management.
- Developed strong customer service skills through daily interactions with customers of diverse backgrounds and age groups.
Seasonal Chat Specialist
Gap Inc.
10.2020 - 01.2021
- Delivered superior customer service over chat by providing product information, solving order-level and technical problems, and processing returns for customers quickly and effectively.
- Worked with Salesforce, Zoom, Microsoft Teams, and Outlook daily.
- De-escalated customer issues using empathy and conflict resolution skills and by making discretionary policy exceptions.
- Utilized effective time management skills to handle a high volume of chats in a fast-paced environment.
- Answered customer service phone calls and emails as needed.
Education
Bachelor of Arts - English
The Ohio State University
Columbus, OH05.2018
Skills
- Collaborative teamwork
- Strong analytical skills
- Advanced writing proficiency
- Microsoft Office Suite proficiency
- Documentation management
- Technical research
- Multimedia content creation
- Accessibility compliance
- Confidentiality and discretion
- Attention to detail
Accomplishments
- Digital Media Prize for Outstanding Undergraduate Work - The Ohio State University – 2018
- Multiple Perspective on Access, Inclusion, and Disability 18th Annual Conference - Presentation on Audio Description - 2018
Timeline
Report Writer
Carpenter Robbins Commercial Real Estate
12.2024 - Current
Materials Services Associate
Columbus Metropolitan Library
10.2021 - 04.2025
Seasonal Chat Specialist
Gap Inc.
10.2020 - 01.2021
Bachelor of Arts - English
The Ohio State University
Similar Profiles
Tyler BrittainTyler Brittain
Tenant Services Coordinator at Bridge Commercial Real EstateTenant Services Coordinator at Bridge Commercial Real Estate
Collin LesterCollin Lester
Senior Associate at Read King Commercial Real Estate & DevelopmentSenior Associate at Read King Commercial Real Estate & Development
ABDULLA ABDULMONIMABDULLA ABDULMONIM
Real estate office employees at Commercial real estate company applicationReal estate office employees at Commercial real estate company application
Faisa HersiFaisa Hersi
Lab Supervisor at OhioHealth Doctors HospitalLab Supervisor at OhioHealth Doctors Hospital
Rowan VroomRowan Vroom
Teaching Assistant at Personal EmployerTeaching Assistant at Personal Employer