Summary
Work History
Education
Skills
Work Availability
Timeline
Overview
CustomerServiceRepresentative

Kaleigh Simmons

Fort Myers,Fl

Summary

Dedicated leader and team player with 10+ years of experience in a professional setting. Consistently achieve challenging goals, and deliver customer satisfaction to both internal and external customers. Respected member of current team; instilling a shared, enthusiastic commitment to customer service. Lead by example and ensure the customer/client is satisfied. Organized Office Manager with demonstrated expertise in financial and operational leadership. Accomplished in optimizing productivity and quality of service.

Work History

Business Office Supervisor/Coordinator

Havertys Furniture
Ft.Myers, Fl
06.2016 - Current
  • Manage the daily operations of the retail office
  • Submit financial applications for customers
  • Create schedules for office employee
  • Handle escalated calls from customers
  • Submit payroll for hourly and sales personnel
  • Assist in ordering inventory for the store
  • Responsible for petty cash
  • Onboard new employees with training and new hire documentation at four locations

Customer Service Manager

Kanes Furniture
Ft. Myers, Fl
09.2015 - 05.2016
  • Responsible for scheduling, parts orders and exchanges, all customer and store services Selected Contributions:
  • Managed the service technician and his scheduled services
  • Handle escalation calls regarding services, back ordered parts, re-selects and exchanges
  • Served as the liaison between unhappy customers and upper management

Customer Service Representative

Kanes Furniture
Naples, Fl
12.2014 - Current
  • Handled incoming and outgoing calls regarding customer's purchases and miscellaneous office assignments
  • Verified sales orders and customer information
  • Performed account balancing for the days sales
  • Educate customers regarding protection of their investment
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Followed back up with customers to ensure their delivery/service went well

Customer Service Representative

Alorica
Ft. Myers, Fl
05.2014 - 12.2014
  • Troubleshot televisions and computers via telephone and contacted equipment manufacturers to help customers utilize their warranties Selected Contributions:
  • Retained client customer satisfaction by acting as their concierge
  • Assisted customers with setting up new devices and maintaining data
  • Educating the customer how to protect data from loss and theft
  • Followed back up with customers to ensure their device/devices were working correctly

Office Assistant

Gumdrop Books
Riverview, Fl
02.2011 - 02.2014
  • Assisting one of the top sales representatives with daily office duties; Utilized Microsoft Word, Excel, PowerPoint and other Windows programs to complete required tasks
  • Selected Contributions:
  • Maintained and updated book inventory as needed
  • Responsible for creating and adjusting purchase orders
  • Scheduled appointments and meetings with librarians throughout Hillsborough and Pinellas Counties

Customer Service Representative

APAC Customer Service, Inc
Tampa, Fl
07.2010 - 02.2011
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Accreditation's: MAGIC customer service certificate. In - General Studies

Austin Community College
2005

Diploma - undefined

Pflugerville High School
2004

Skills

  • Communication
  • Proficient in Microsoft Office
  • Problem Solving
  • Adaptable
  • Analytical Skills
  • Calendar Management
  • Multitasking
  • Organization and Planning
  • Accounts Payable and Accounts Receivable
  • Staff Training
  • Team Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Business Office Supervisor/Coordinator

Havertys Furniture
06.2016 - Current

Customer Service Manager

Kanes Furniture
09.2015 - 05.2016

Customer Service Representative

Kanes Furniture
12.2014 - Current

Customer Service Representative

Alorica
05.2014 - 12.2014

Office Assistant

Gumdrop Books
02.2011 - 02.2014

Customer Service Representative

APAC Customer Service, Inc
07.2010 - 02.2011

Accreditation's: MAGIC customer service certificate. In - General Studies

Austin Community College

Diploma - undefined

Pflugerville High School

Overview

19
19
years of professional experience

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Kaleigh Simmons