Kaleigh Sturgis
Vancouver,WA
Summary
Experienced and detail-oriented professional with a strong work ethic. Fluent in customer service, management, and known for delivering high-quality results. Skilled in creative arts, visual merchandising, team leadership, and independent tasks. Passionate about fostering human connections.
Overview
9
9
years of professional experience
Work History
Bartender
High Horse - The Bidwell Marriott
Portland, OR
05.2024 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Resolved customer complaints in a professional manner.
- Demonstrated expertise in crafting unique and visually appealing artisan cocktails
- Streamlined the process of handling and organizing liquor orders.
- Utilized expertise in crafting handmade syrups, fruits, garnish, and infused spirits while ensuring accurate labeling.
- Executed various tasks for opening and closing including money handling, cleaning responsibilities, and paperwork completion.
- Greeted customers and provided excellent customer service.
Badge/Team Lead
World Market
Vancouver, WA
03.2022 - 04.2023
- Implemented innovative strategies to optimize visual merchandising resulting in improved sales performance.
- Oversaw fulfillment of online orders and ensured proper document filing
- Received and processed large shipment pallets and merchandise efficiently
- Supervised project delegation and enforcement of rules and regulations
- Successfully delivered outstanding customer service and effectively managed monetary transactions
- Responsible for overseeing training development and mentoring new team members.
Deli Clerk
New Seasons Market
Vancouver, WA
11.2021 - 05.2022
- Prepared and served a variety of dishes to shoppers and guests throughout the day
- Maintained inventory of all necessary materials and tools for each shift, both morning and afternoon.
- Implemented efficient methods to ensure accurate temperature checks for various food items.
- Demonstrated adaptability by seamlessly transitioning between various roles within the department and quickly acquiring proficiency in new tasks
- Tasked with hourly cleaning duties while also maintaining stock of nearby areas.
Inventory
Fire & Frost
Vancouver, WA
11.2020 - 09.2021
- Utilized extensive product knowledge to efficiently handle store brands and corresponding backstock
- Utilized strong organizational abilities to efficiently manage and unload incoming shipments.
- Effectively persuaded customers to take advantage of promotional offers and daily specials
- Demonstrated expertise in money handling and cashier duties, interacting with customers effectively.
- Demonstrated expertise in all products sold
- Assumed additional responsibilities during peak periods or staffing shortages
- Performed daily inventory checks of merchandise.
Waitress / Server
Twin Peaks
Albuquerque, NM
12.2019 - 03.2020
- Welcomed guests with a warm and positive demeanor while verifying identification for alcohol consumption.
- Heartily encourages guests to purchase promotional items and merchandise. Provides detailed information about the daily menu offerings, drink specials, and seasonal items. Recommends options based on individual customer preferences.
- Assisted with the efficient management of high-volume shifts through supporting hostesses and bussers in seating customers and clearing tables
- Memorized menu items and answered questions regarding ingredients, nutritional value, and preparation methods.
Bartender
Cheba Hut
Albuquerque, NM
04.2019 - 09.2019
- Greeted guests warmly and provided exceptional customer service, concurrently handling cash transactions and independently fulfilling bartender/server responsibilities for 7-8 hours per shift.
- Qualified to market around town through activities such as poster placement, running social media pages, hosting game nights, and word-of-mouth promotion.
- Provided thorough instruction to new bartenders on various job facets such as customer service, equipment handling, beverage crafting, and effective upselling methods
- Poured draft beers, wine selections, cocktails, and non-alcoholic beverages to fulfill dining room and bar orders.
Key Holder
Earthbound Trading Co.
Albuquerque, NM
07.2016 - 04.2019
- Hold keys to store and effectively manage store operations without direct supervision from the store manager for over 3 hours at a time. Demonstrate strong leadership skills as part of the management team.
- Demonstrated excellent interpersonal abilities and sales expertise through effective guest interactions, leading to improved sales performance and superior customer support.
- Oversaw store opening and closing operations, including task delegation and management of cash drawer drops.
- Recruited, interviewed, and trained new employees in enhancing shopping experiences through effective customer interactions, product knowledge sharing, and addressing customer inquiries.
Assistant Manager
The Body Shop
Albuquerque, NM
08.2015 - 10.2016
- Managed store operations single-handedly for more than 6+ hours, emphasizing attention to detail in tasks such as key control, paperwork completion, and accurate monetary transactions.
- Skilled in team and shift leadership, with the ability to step into the role of store manager when required.
- Experienced in administering in-store as well as phone interviews.
- Provided exceptional customer service by selling loyalty memberships and building genuine relationships with clients
- Managed a diverse team of hourly and temporary personnel, overseeing work processes and promoting a positive workforce.
- Developed and maintained effective working relationships with team members, management, and customers.
Education
FA - Multimedia
Central NM Community College Fine Arts
Albuquerque, NMGED -
Rio Rancho High School
Rio Rancho, NMSkills
- Retail Sales experience
- Bartending & beverage preparation
- Management & team lead experience
- Customer Service/Support experience
- Serving experience
- Cash handling
- Creative Mixology
- Marketing and sales experience
Languages
- English, Fluent
- Spanish, Beginner
References
- Dalton Young - (360) 600-6738
- Zoe Edstrom - (830) 733-0486
- Selena Serianni - (505) 507-5537
Affiliations
- Organizing Trash clean ups in nearby neighborhoods & parks
- Fully managing my small online business, as well as frequently attending markets and art shows to strengthen my brand.
- Attending mixology classes & tastings with reps when available.
References
References available upon request.
Timeline
Bartender
High Horse - The Bidwell Marriott
05.2024 - Current
Badge/Team Lead
World Market
03.2022 - 04.2023
Deli Clerk
New Seasons Market
11.2021 - 05.2022
Inventory
Fire & Frost
11.2020 - 09.2021
Waitress / Server
Twin Peaks
12.2019 - 03.2020
Bartender
Cheba Hut
04.2019 - 09.2019
Key Holder
Earthbound Trading Co.
07.2016 - 04.2019
Assistant Manager
The Body Shop
08.2015 - 10.2016
FA - Multimedia
Central NM Community College Fine Arts
GED -
Rio Rancho High School
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