Kaleigh Sullivan
Chicago,IL
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
18
18
years of professional experience
Work History
ASSISTANT GENERAL MANAGER
ZOUP! EATERY
09.2019 - Current
- Manage restaurant and ensure all customers are satisfied
- Responsible for ordering supplies as needed
- Track and input inventory numbers weekly to maintain organization
- Direct employees with changing daily tasks
- Train new employees at each station of service
OPERATIONS MANAGER
SMS ASSIST
11.2017 - 02.2019
- Manage landscaping and snow removals services for over 600 client locations
- Record services for affiliate and ensure insurance information is up to date
- Coach affiliate and provide trainings on how to use mobile app and online portal
- Source and onboard new affiliates
- Provide solutions for emergency requests during extreme weather events
- Negotiate pricing for services provided
DESIGNER JEWELRY CLERICAL
NEIMAN MARCUS
07.2014 - 02.2016
- Maintain inventory throughout entire department
- Send and receive all transfers/repairs of designer jewelry
- Locate product for customer orders and prepare shipment
- Process price changes and markdowns for each vendor
- Maintain an organized office; process and file department paperwork
- Organize team and provide support when needed
CUSTOMER SERVICE REPRESENTATIVE
ADVACARE SYSTEMS, INC
06.2013 - 06.2014
- Responsible for handling high volume of incoming calls
- Input technician paperwork daily
- Record and schedule delivery requests
OPERATIONS LEAD
BEST BUY
08.2006 - 02.2013
- Provide excellent customer service and solutions for customers
- Responsible for paperwork and bank on daily basis
- Train new employees on POS and operations procedures
Education
Bachelor of Arts - Photography
Columbia College Chicago
06.2011
College of Dupage - General Studies
College of Dupage
06.2009
Skills
- Microsoft Word
- Microsoft Excel
- Photography
- Employee Scheduling
- Team leadership strength
- Training and development skill
- Workflow Coordination
- Business operations background
- Operations Management
- Staff Management
- Food safety and sanitation
- Staff Development
- Inventory Control
- Vendor Relationship Management
- Customer Retention
Timeline
ASSISTANT GENERAL MANAGER
ZOUP! EATERY
09.2019 - Current
OPERATIONS MANAGER
SMS ASSIST
11.2017 - 02.2019
DESIGNER JEWELRY CLERICAL
NEIMAN MARCUS
07.2014 - 02.2016
CUSTOMER SERVICE REPRESENTATIVE
ADVACARE SYSTEMS, INC
06.2013 - 06.2014
OPERATIONS LEAD
BEST BUY
08.2006 - 02.2013
Bachelor of Arts - Photography
Columbia College Chicago
College of Dupage - General Studies
College of Dupage
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