A position that will allow me to work with a diverse range of people, within an organization that encourages long-term personal and professional growth.
Overview
20
20
years of professional experience
Work History
Senior Sales Lead
Hallmark
04.2021 - 10.2024
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Used POS system to process sales, returns, online orders, and gift card activations.
Trained, coached, and mentored new sales associates for maximum performance.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sales Associate
Hallmark
11.2020 - 03.2021
Sales Lead
Los Posas Emporium-Hallmark
09.2018 - 08.2020
Product merchandiser
Inventory reports
Product knowledge
Placing orders for jewelry lines
Day to day customer service duties
Cashier
Checking in shipments
Inputting all items received into POS
Supervisor
Laughing Dog Inn
06.2017 - 05.2018
Created a comfortable experience for the clients' animals, based on individual needs, Built rapport with frequent guests to create a unique and rewarding experience, Administer medications and ensure all daily food portions are measured correctly
Dog Handler
Paw Hills
08.2016 - 01.2017
Responsible for day-to-day operations in maintaining a healthy environment for the animals, Provided customer service to guests during the drop-off and pick-up
Head of Sales Service & Ops
Total Woman Gym and Spa
09.2014 - 02.2016
Oversaw and drove sales of memberships and services packages for the top spa in the organization, Created workplace materials including schedules, training guides, and the corporate handbook, High-level of performance and consistency resulted in three promotions
Attended industry events and conventions to expain sales opportunities.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Trained and coached sales team members on best practices for customer service and sales techniques.
Developed and enforced policies and procedures for compliance with company policies.
Asst. Manager/Sales Associate
Fossil
09.2012 - 06.2014
Contributed to store sales through direct customer interaction, as well as visual merchandising tactics
Maintained employee performance, targets, and goal-tracking spreadsheets in Excel
Trained and coached employees on sales strategy and product knowledge
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Asst. Manager
Elements Therapeutic Massage
06.2012 - 06.2014
Worked with customers and made unique recommendations, based on their identified needs, Performed product and services sales, as well as scheduling over the phone and in-person, Attended events to promote the business and generate new leads and local opportunities
Generated repeat business through exceptional customer service.
Asst. Manager
Massage Envy
05.2011 - 06.2012
Assistant Manager
Guess Factory Outlet
05.2009 - 11.2011
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.