Summary
Overview
Work History
Education
Skills
References
Timeline
Receptionist
Kaleigh Watts

Kaleigh Watts

Camarillo,CA

Summary

A position that will allow me to work with a diverse range of people, within an organization that encourages long-term personal and professional growth.

Overview

20
20
years of professional experience

Work History

Senior Sales Lead

Hallmark
04.2021 - 10.2024
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Sales Associate

Hallmark
11.2020 - 03.2021

Sales Lead

Los Posas Emporium-Hallmark
09.2018 - 08.2020
  • Product merchandiser
  • Inventory reports
  • Product knowledge
  • Placing orders for jewelry lines
  • Day to day customer service duties
  • Cashier
  • Checking in shipments
  • Inputting all items received into POS

Supervisor

Laughing Dog Inn
06.2017 - 05.2018
  • Created a comfortable experience for the clients' animals, based on individual needs, Built rapport with frequent guests to create a unique and rewarding experience, Administer medications and ensure all daily food portions are measured correctly

Dog Handler

Paw Hills
08.2016 - 01.2017
  • Responsible for day-to-day operations in maintaining a healthy environment for the animals, Provided customer service to guests during the drop-off and pick-up

Head of Sales Service & Ops

Total Woman Gym and Spa
09.2014 - 02.2016
  • Oversaw and drove sales of memberships and services packages for the top spa in the organization, Created workplace materials including schedules, training guides, and the corporate handbook, High-level of performance and consistency resulted in three promotions
  • Attended industry events and conventions to expain sales opportunities.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Developed and enforced policies and procedures for compliance with company policies.

Asst. Manager/Sales Associate

Fossil
09.2012 - 06.2014
  • Contributed to store sales through direct customer interaction, as well as visual merchandising tactics
  • Maintained employee performance, targets, and goal-tracking spreadsheets in Excel
  • Trained and coached employees on sales strategy and product knowledge
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Asst. Manager

Elements Therapeutic Massage
06.2012 - 06.2014
  • Worked with customers and made unique recommendations, based on their identified needs, Performed product and services sales, as well as scheduling over the phone and in-person, Attended events to promote the business and generate new leads and local opportunities
  • Generated repeat business through exceptional customer service.

Asst. Manager

Massage Envy
05.2011 - 06.2012

Assistant Manager

Guess Factory Outlet
05.2009 - 11.2011
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Assistant Manager

Forever 21
05.2008 - 11.2009

Asst. Manager

The Body Shop
10.2005 - 10.2007

Asst. Manager

Pure Beauty
09.2004 - 10.2005

Education

Skills

  • Upselling strategies
  • Front Desk scheduling
  • POS
  • Assistant Manager Experience
  • Cashiering money management
  • Data Entry
  • Sales
  • Computer Operation
  • Sales Coaching
  • Performance Tracking
  • Sales closing
  • Stockroom Management
  • Merchandise flow
  • Relationship selling
  • Objection handling
  • Sales Planning
  • Revenue Generation
  • Performance Management
  • Customer Retention

References

References are available upon request.

Timeline

Senior Sales Lead

Hallmark
04.2021 - 10.2024

Sales Associate

Hallmark
11.2020 - 03.2021

Sales Lead

Los Posas Emporium-Hallmark
09.2018 - 08.2020

Supervisor

Laughing Dog Inn
06.2017 - 05.2018

Dog Handler

Paw Hills
08.2016 - 01.2017

Head of Sales Service & Ops

Total Woman Gym and Spa
09.2014 - 02.2016

Asst. Manager/Sales Associate

Fossil
09.2012 - 06.2014

Asst. Manager

Elements Therapeutic Massage
06.2012 - 06.2014

Asst. Manager

Massage Envy
05.2011 - 06.2012

Assistant Manager

Guess Factory Outlet
05.2009 - 11.2011

Assistant Manager

Forever 21
05.2008 - 11.2009

Asst. Manager

The Body Shop
10.2005 - 10.2007

Asst. Manager

Pure Beauty
09.2004 - 10.2005

Kaleigh Watts