Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaleigh Hamilton

Plainfield,IL

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

11
11
years of professional experience

Work History

Bay Host Shift Lead

Top Golf
Naperville, IL
09.2022 - 02.2024
  • Greeted guests to promote positive, memorable experiences.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.

Server

Bowlero Lanes
12.2019 - 08.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Customer Service Representative

University Of Illinois, UIC
10.2017 - 11.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered over 50 calls per shift to meet fast-paced call center demands.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Cashier

Tischler's Market & Deli
06.2013 - 01.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Bagger

Jewel Foods
09.2012 - 05.2013
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Communicated with cashiers and customers to learn about bagging needs.

Education

High School Diploma -

Plainfield High School
Plainfield, Il
05.2014

Skills

  • Ability to Lift 30 Pounds
  • Customer Service and Rapport
  • Order Accuracy and Delivery
  • Transactions and Cash Handling
  • Dining Room Cleaning and Upkeep
  • Cool Under Pressure
  • Food and Beverage Service
  • Age Verification
  • Team Player
  • Guest Satisfaction
  • Greeting and Seating Guests
  • Waiting Tables

Timeline

Bay Host Shift Lead

Top Golf
09.2022 - 02.2024

Server

Bowlero Lanes
12.2019 - 08.2020

Customer Service Representative

University Of Illinois, UIC
10.2017 - 11.2019

Cashier

Tischler's Market & Deli
06.2013 - 01.2016

Bagger

Jewel Foods
09.2012 - 05.2013

High School Diploma -

Plainfield High School

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Kaleigh Hamilton