KALEISHA CARLESS
Lawrenceville,GA
Summary
History of successfully transforming food service operations through performance improvements and cost reductions to maximize service and profits. Forward-thinking leader with analytical and critical thinking skills to solve all types of routine and complex business problems. many years dedicated to food service.
Overview
21
21
years of professional experience
Work History
Food Service Director
Country Gardens of Duluth
Duluth, GA
08.2022 - Current
- Developed and implemented food service policies and procedures.
- Organized training sessions for staff members on food safety regulations.
- Supervised the daily operations of the kitchen, cafeteria, and catering services.
- Monitored inventory levels to ensure that adequate supplies were available at all times.
- Created budgets for each department based on projected expenses and revenues.
- Ensured compliance with local health codes and other applicable regulations.
Kitchen Manager
Bowlero
Fort Lauderdale, FL
01.2019 - 08.2022
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Analyzed financial data, including sales reports, budgeting information, and cost analysis reports, to make operational decisions.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
Aviation Line Cook
Sliver Lining Inflight Catering
11.2018 - 12.2019
- Preparing crudités, sandwiches, and salads according to the executive chef's specifications.
- Operated various kitchen appliances, such as a blender, oven, grill, or stand mixer.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Followed health and safety standards to ensure a safe working environment for employees and customers alike.
- Assisted in prep work, such as washing vegetables or butchering meat, when needed.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Customer service Representative
Coit Services, Inc
07.2015 - 08.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Office Administrator/ Operation Manager
Old Faithful Services, Inc.
03.2009 - 11.2014
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Automated office operations by managing client correspondence and data communications.
- Assisted with budget preparation by providing data entry support into financial tracking system.
Sauté Line Cook/Junior Sous Chef
Yesterday's
Fort Lauderdale, FL
09.2003 - 04.2005
- Prepared and cooked food according to recipes, using various kitchen utensils and equipment.
- Maintained a clean and sanitary work area while adhering to safety regulations.
- Monitored food inventory levels and alerted management when supplies ran low.
- Followed proper plate presentation guidelines for all dishes served.
- Ensured that all orders were accurate, prepared on time, and met quality standards.
Education
Healthcare Administration -
University of Phoenix
01.2014
Skills
- Portioning
- Staff Leadership
- Portion Control
- Process updates
- Menu development
- Quality Assurance
- Inventory Management
- Expense Tracking
- Health Code Compliance
- Safe Food Handling
- Scheduling Staff
- Training and Onboarding
Accomplishments
- Food Handler Certificate
- TIPS Certified
Timeline
Food Service Director
Country Gardens of Duluth
08.2022 - Current
Kitchen Manager
Bowlero
01.2019 - 08.2022
Aviation Line Cook
Sliver Lining Inflight Catering
11.2018 - 12.2019
Customer service Representative
Coit Services, Inc
07.2015 - 08.2018
Office Administrator/ Operation Manager
Old Faithful Services, Inc.
03.2009 - 11.2014
Sauté Line Cook/Junior Sous Chef
Yesterday's
09.2003 - 04.2005
Healthcare Administration -
University of Phoenix
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