Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KALEIYESUS MENGESHA

SAN FRANCISCO,CA

Summary

Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs. Motivated Front Desk Supervisor with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and guest concerns. Positive and upbeat [Job Title] successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Approachable [Job Title] offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service. Goal-oriented Front Desk Supervisor eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset. High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Communicative [Job Title] with [Number] years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time. Polished Hospitality industry professional with exceptional knowledge of sales and marketing techniques. Highly effective in addressing patron issues and communicating with personnel to facilitate resolutions. Personable and energetic with proficiency in [Software]. Talented [Job Title] proven successful in leading administrative team members in high-volume [Type] settings. Knowledgeable about [Industry] regulations, managing files and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic. Skilled [Job Title] knowledgeable about monitoring metrics and maximizing team success in fast-paced [Type] settings. Performance- and quality-driven with [Number] years of experience. Natural leadership talent with motivational approach. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

4
4
years of professional experience

Work History

Front Desk Supervisor

District Hotel
Washington, D.C
08.2023 - Current
  • Greeted and welcomed guests in a friendly, professional manner.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Provided support to guests with check-in and check-out procedures.
  • Resolved customer complaints promptly and efficiently.
  • Assisted guests with inquiries and requests.
  • Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
  • Coordinated room assignments by considering guest preferences and special requests whenever possible.
  • Ensured that all safety regulations were followed at all times.
  • Tracked inventory of supplies needed for the front desk area.
  • Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
  • Created weekly schedules for front desk staff according to business needs.
  • Conducted regular performance evaluations of front desk staff members.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Developed training plans for new hires or existing employees needing additional instruction in certain areas.

Barista

Starbucks, Barista
Arlington, VA
10.2023 - 03.2024
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Ground beans for espresso shots according to individual customer specifications.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Adhered to health department regulations concerning sanitation standards.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Served alcoholic beverages responsibly following state laws and local ordinances.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Assisted with catering orders for corporate clients or private parties upon request.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Memorized official and off-menu coffee and tea preparations.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Supported highest standards of conduct and service to support company reputation.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.

Superviser Cashier

doro soul food
Washington, D.C
04.2022 - 05.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Superviser

Melange
Washington, D.C
12.2019 - 02.2022
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Assisted in creating budgets for departmental expenses including personnel costs.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Organized special events such as company picnics or holiday parties for employees.

Education

High School Diploma -

BGIS
Addis Ababa
05-2017

Skills

  • Guest Reception
  • Guest Reservation Management
  • Greeting Guests
  • Hospitality Service Expertise
  • Front Desk Oversight
  • Staff Supervision
  • Staff Training

Languages

English
Native/ Bilingual
amharic
Limited
French
Elementary

Timeline

Barista

Starbucks, Barista
10.2023 - 03.2024

Front Desk Supervisor

District Hotel
08.2023 - Current

Superviser Cashier

doro soul food
04.2022 - 05.2023

Superviser

Melange
12.2019 - 02.2022

High School Diploma -

BGIS
KALEIYESUS MENGESHA