Kaleka Garrison

In my role as a Marshalls Customer Experience Coordinator, I have been entrusted with providing outstanding service, guiding and supporting team members, and ensuring seamless operations. I adeptly handle customer inquiries and actively contribute to minimizing losses to guarantee a safe and secure shopping atmosphere.

• Cultivates a positive internal and external customer experience through exceptional service delivery
• Demonstrates leadership by training and mentoring Associates on front end principles
• Guides and empowers Associates in personalizing the customer experience and promoting loyalty programs
• Efficiently manages register assignments, supports POS coverage needs, and coordinates breaks for all team members
• Proactively addresses customer concerns and resolves issues to ensure a seamless customer experience
• Effectively communicates and collaborates with management and Associates to establish and prioritize tasks, providing regular updates on progress
• Actively contributes to store shrink reduction goals and actively participates in shrink reduction programs

Consistently surpassed sales goals and delivered exceptional customer service. With my expertise in makeup application, skincare analysis, and product demonstrations, I played a key role in driving the store's success and ensuring a welcoming experience for customers.

• Contributed to achieving or surpassing the store's targets for retail and service sales, guest loyalty (including credit), omni-channel sales, and retail shrink as established by Ulta Beauty.
• Ensured exceptional service for each guest by creating a welcoming environment, greeting and engaging with each guest, personalizing service based on their needs, addressing inquiries about products and services, informing guests about promotions and sales, and recommending complementary Ulta Beauty products and/or services.
• Handled customer service, sales, refunds, and exchanges with courtesy, while also assisting with online orders.
• Demonstrated expertise in makeup applications, skincare analysis, and product demonstrations to drive sales and enhance the guest service experience.
• Scheduled appointments and provided support for in-store events and services, ensuring an unparalleled guest experience while achieving sales objectives.
• Proactively stayed updated on new and existing products and services, deepening knowledge of ingredients and benefits to deliver superior guest service.

Consistently provided exceptional customer service by promptly addressing inquiries and resolving problems. Efficiently handled a large amount of incoming communication, including phone calls and emails, while paying close attention to details, and actively worked with different teams to find ways to enhance customer experiences and successfully implemented solutions that put customers first.

• Provided outstanding customer service by promptly responding to customer inquiries and resolving issues, resulting in a 95% customer satisfaction rating.
• Effectively handled a high volume of incoming calls and emails, addressing customer inquiries, processing orders, and tracking shipments with a strong attention to detail and accuracy.
• Managed and resolved customer complaints in a professional and timely manner, ensuring a positive resolution and maintaining customer loyalty.
• Collaborated with cross-functional teams to relay customer feedback and identify areas for improvement, resulting in the implementation of customer-centric solutions and process enhancements.
• Developed a comprehensive knowledge of Urban Outfitters' products, policies, and procedures, enabling accurate and efficient customer support.

Provided exceptional customer service, addressed inquiries and concerns, and maintained an organized store environment. I also managed inventory, inspected shipments, and ensured a positive shopping experience for customers.

• Warmly greeted and engaged customers upon arrival, ensuring they felt valued and welcomed throughout their shopping experience.
• Executed closing procedures, including accurate cash register counting and securing the store and entrances.
• Responded promptly and professionally to phone calls, addressing customer inquiries and concerns with efficiency and courtesy.
• Maintained an organized and convenient shopping environment by implementing GameStop's merchandising plan and arranging merchandise accordingly.
• Created visually appealing displays and ensured all products were adequately stocked and presented on the sales floor.
• Assisted in inspecting shipments for any discrepancies or shortages.
• Maintained cleanliness and orderliness of shelves, counters, fixtures, merchandise, and store equipment through regular cleaning and dusting.
• Effectively managed backroom inventory, cash wrap backstock, and store supplies.

Ensured cleanliness, feed and administer medications, monitor health, and assist in grooming and socialization. Also worked collaboratively with a team to maintain smooth operations and provide excellent customer service.

• Ensure the cleanliness and hygiene of kennel areas, including cleaning and sanitizing kennels, bedding, and common areas.
• Assist in the feeding, watering, and administering of medications to the animals according to their specific needs.
• Take part in exercise routines to ensure the physical well-being of the animals, including walking, playing, and providing enrichment activities.
• Monitor and report any changes in the behavior or health of the animals to the appropriate staff members.
• Assist in grooming and bathing procedures as needed.
• Maintain accurate records of animal care, including feeding schedules, medications administered, and behavioral observations.
• Assist in the socialization and training of animals to improve their chances of adoption.
• Collaborate with team members to ensure efficient workflow and provide support in daily operations.
• Adhere to all safety protocols and guidelines to ensure the well-being of both animals and staff.
• Provide exceptional customer service to visitors and potential adopters, answering inquiries and providing information about the animals in our care.