Summary
Overview
Work History
Education
Skills
Talent Summary
References
Timeline
Generic

Kalem Patton

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Achieves and consistently exceeds monthly sales goals through strong work ethic and tenacity. Motivated Inside Sales Representative successful at exceeding outbound call performance benchmarks. Remains focused on increasing sales through expert customer outreach. Establishes phone presence, drives conversation by creating rapport and builds and maintains productive business relationships.

Overview

13
13
years of professional experience

Work History

Inside Sales Associate

Luxor Workspaces
Waukegan, Illinois
09.2022 - Current
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Account maintenance focused on supporting customers through various communications and portals, projects completed in Excel, confirming pricing and order fulfillment, requesting freight quotes and order entry duties
  • Strong Focus on servicing and maintaining assigned account base in conjunction with Industry Specialist and Business Development Representative
  • Utilized CRM software to manage customer accounts and track sales performance metrics. Took inbound calls on headset, promoting products and services to secure new accounts. Cultivated and strengthened customer relationships to drive revenue growth.

Licensed Insurance Agent

Allstate Insurance
07.2017 - 10.2020
  • Successfully managed the sales and customer service for an $3.2M insurance book of business. Achieved or exceeded target insurance sales quota of $15,000/monthly surpassing co-workers 80% of the time
  • Pursued new clients through various marketing strategies to grow existing portfolio of policyholders. Identified opportunities for cross-selling additional policies or services to existing customers.
  • Customized insurance products to suit individual customers often covering a variety of risks. Conducted customer needs assessments to identify appropriate coverage levels and options. Prepared proposals and conducted closing interviews to increase insurance sales.
  • Developed productive working relationships with car dealers, loan processors and other business partners within the community
  • Built and sustained lasting relationship with clients by exceeding their current expectations in terms of services.
  • Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.

Human Resources Health Benefits Representative

Aon Hewitt
Lincolnshire, Illinois
06.2016 - 06.2017
  • Educated customers on healthcare benefits: with regards to enrollment and elections. Provided customer service by answering product and service related questions. Assist customers with any changes to benefits generated by a qualified life event.
  • Answer a high volume of inbound calls while responding to customer emails. Displayed strong telephone etiquette, effectively handling difficult calls. Follow up with customers who had opened support tickets in a timely manner. Consistently met daily performance goals set by management team members.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • Answer a high volume of inbound calls while responding to customer emails. Displayed strong telephone etiquette, effectively handling difficult calls.

Order Relationship Associate

American Hotel Register Co.
Vernon Hills, Illinois
05.2011 - 06.2016
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Assisted customers with returns, exchanges and or technical support. Consulted with customers to resolve service and billing issues.
  • Achieved above-average quality scores by guiding customers to the product which best suited their needs while capturing critical information. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

Bachelor of Science - Finance -

Alabama State University

Skills

  • Sales Presentations
  • Upselling and Cross Selling
  • Goal-Oriented
  • Cold-Calling
  • Pipeline Management
  • Customer Relationship Building
  • Customer Service
  • Salesforce CRM
  • Opportunity Identification
  • Attention to Detail
  • Telephone Sales
  • Consultative Sales Approach
  • Relationship Building
  • Client Relationship Management
  • Issue Resolution
  • Analytical Problem Solver
  • Email and Phone Etiquette
  • Closing Techniques
  • Sales Expertise
  • Revenue Growth

Talent Summary

  • Problem solving. Ability to clarify the nature of a problem, evaluate alternatives, propose viable solutions and determine the outcome of the various options.
  • Presents information and ideas clearly and concisely, with content style appropriate for the audience; presents opinions and ideas in an open an objective way.
  • Possess the ability to find and collect relevant background information, able to analyze data, summarize data and create a report detailing the findings.
  • Ability to negotiate skillfully and knows how and when to make compromises for the greater good.

References

References available upon request

Timeline

Inside Sales Associate

Luxor Workspaces
09.2022 - Current

Licensed Insurance Agent

Allstate Insurance
07.2017 - 10.2020

Human Resources Health Benefits Representative

Aon Hewitt
06.2016 - 06.2017

Order Relationship Associate

American Hotel Register Co.
05.2011 - 06.2016

Bachelor of Science - Finance -

Alabama State University
Kalem Patton