Housekeeper
The Mayflower hotel (Marriott)
Washington , DC
06.2017 - Current
- Maintained guest rooms and public areas to exceed luxury cleanliness standards, receiving consistent praise from management and guests
- Improved customer satisfaction by delivering personalized services and proactively resolving complaints.
- Mentored new team members, enhancing overall team productivity and efficiency in a high-pressure environment.
- Spearheaded the use of eco-friendly cleaning solutions, reducing environmental impact by 15%.
- Optimized daily workflows through time management and task prioritazation, consistenly meeting deadlines.
- Partnered with management to introduce operational efficiencies, including implementing digital tools to track cleaning schedules.
Cybersecurity Knowledge & Projects
- Network Security: Designed and Implement firewall configurations to secure small business networks during coursework.
- Data Protection: Applied encryption and VPNs to safeguard sensitive information in simulated environments.
- Risk Mitigation: Conducted vulnerability scans amd recommended actionable steps to improve system security.
- Incident Response: Developed incident response plans for data breaches and practiced in sandbox environments.
- Ethical Hacking Basic: Identified phising and malware threats in practical simulations using tools like wireshark.
- Practical Application: Demonstrated ability to integrate cybersecurity principles into daily operations, such as protecting sensitive guest data in hotel management systems.
