Kalen Ryann Aguero
Columbus,Ga
Summary
Customer-focused Enrollment & Customer Support professional with experience guiding clients through service enrollment, application processes, and program selection. Skilled in high-volume inbound and outbound communication, relationship building, consultative sales, and accurate documentation. Proven ability to educate families/customers, resolve concerns, and drive enrollment conversions while delivering a positive customer experience.
Overview
9
9
years of professional experience
Work History
Enrollment Support Rep
Sitel
01.2023 - 02.2026
- Manage inbound and outbound customer communications to assist clients with program enrollment
- Guide customers through application, eligibility, and enrollment steps while ensuring understanding
- Build relationships with prospective clients to support decision-making and increase enrollment
- Maintain accurate records of customer interactions, applications, and follow-ups in CRM systems
Crisis Support Coordinator
Afni
08.2019 - 12.2022
- Managed a team of crisis intervention specialists, providing guidance, training, and case supervision.
- Designed and implemented safety plans for individuals in immediate danger, ensuring immediate support.
- Developed and maintained relationships with local community resources to support clients.
- Facilitated support groups and educational workshops on managing stress, grief, and trauma.
Youth Crisis Mentor
Tsys
06.2017 - 07.2019
- Respond to crises by providing immediate support and assessment.
- Conduct risk assessments to determine the level of intervention needed for individuals at risk of suicide.
- Utilize de-escalation techniques to help individuals manage intense emotions and distress.
- Volunteer Experience
Education
Auto Technician -
Lincoln Tech
East Point, GA 11.2024 - 03/2025
Skills
- Customer Service & Relationship Building
- Enrollment & Admissions Support
- Consultative Sales & Lead Conversion
- Inbound & Outbound Call Handling
- High-Volume Call Metrics
- CRM Data Entry & Documentation
- Payment Processing & Plan Setup
- Program & Service Education
- Customer Retention & Follow-Ups
- Problem Solving & Conflict Resolution
- Multitasking & Organization
- HIPAA FERPA / Data Confidentiality
- Cross-Team Communication
- Attention to Detail
- Pipeline & Lead Management
- Policy & Procedure Compliance
Timeline
Auto Technician -
Lincoln Tech
11.2024 - 03/2025
Enrollment Support Rep
Sitel
01.2023 - 02.2026
Crisis Support Coordinator
Afni
08.2019 - 12.2022
Youth Crisis Mentor
Tsys
06.2017 - 07.2019