Kalen Campbell
Atlanta,GA
Summary
Positive, diligent, professional and effective at promoting resident satisfaction by addressing concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills with a performance minded approach.
Overview
8
8
years of professional experience
Work History
Catering and Planning Associate
Finding Flavors Catering
06.2016 - 02.2017
- Professionally perform courier service and customer service delivering food and joy to film sets as well as music and production sites.
Remote call center travel concierge
Anywhere
02.2017 - 08.2018
- Responsible for fulfilling travel specific requests for a very high-profile client program via phone, email and/or chat.
Customer Service/Sales Associate
Home Depot
08.2018 - 03.2019
- Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance
- These associates learn about products using our tools and provide information to customers in order to sell an entire project.
Set Grip
Entertainment Partners
11.2019 - 04.2021
- Being on set and on my feet 10+ hours on CBS set as a “Set Grip” and managing the incoming parts for construction of film set prop and stage continuously communicating with the CBS management.
Remote Call Center
Patlive
05.2021 - 09.2022
- Remote Position
- Capabilities include inbounding calls and documenting digitally by email to increase the integration in business demand of COVID information.
Mitigation and Reconstruction Team
Atlanta Elite Reconstruction
- Mitigation and restoration daily projects on residential and commercial buildings
- Working hand in hand with management and independent contractors
Customer Service Representative- Valet
APS
02.2023 - 06.2023
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Conducted regular inspections of the valet lot, ensuring proper organization and safety measures were upheld.
- Collaborated with hospital staff to address any guest concerns or special requests regarding their vehicles or belongings.
Operator
State Road Tollway Authority
08.2023 - 10.2023
- Actively monitors traffic in the I-85 Express Lanes corridor, I 85 Express Extension, I-75 South Express Lanes and the North West Corridor (NWC) and other facilities that SRTA may implement.
- Actively monitors the state of the tolling systems and roadside networks.
- Communicates effectively with GDOT TMC operators, Law Enforcement Agency,
SRTA Staff, and other related parties using oral and/or written communication. - Provides recommendations to Management regarding incident management.
- Clearly documents events as required by operational procedures and guidelines.
- Is aware of issues by using at least one of the following sources: Rite System’s Dynamic Pricing Dashboard/Reports, Neology Tolling Facility Host (TFH), Wrong Way Vehicle(WWV)alerts, Rugged-comm NMS system, SRTA HEAT/MOMS, notification from
network/tolling SI/IT personnel, and other alerting tools.
Leasing Consultant
Redwood Residential
11.2023 - Current
- Greeted clients, showed apartments, and prepared leases.
- Generated leads for sales and rental properties through cold calls and referrals.
- Generated professional networks by engaging in professional, industry and government organizations.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
Bachelor of Science in Business Administration -
Georgia State University
05.2022
Skills
- Organizing
- Communication
- Customer Service
- Adaptable
- Leadership
- Coachable
- Sales
- Project management
- MS Office (Excel, pp,etc)
- Consulting
Timeline
Leasing Consultant
Redwood Residential
11.2023 - Current
Operator
State Road Tollway Authority
08.2023 - 10.2023
Customer Service Representative- Valet
APS
02.2023 - 06.2023
Remote Call Center
Patlive
05.2021 - 09.2022
Set Grip
Entertainment Partners
11.2019 - 04.2021
Customer Service/Sales Associate
Home Depot
08.2018 - 03.2019
Remote call center travel concierge
Anywhere
02.2017 - 08.2018
Catering and Planning Associate
Finding Flavors Catering
06.2016 - 02.2017
Mitigation and Reconstruction Team
Atlanta Elite Reconstruction
Bachelor of Science in Business Administration -
Georgia State University
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