Summary
Overview
Work History
Education
Skills
Timeline
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Kalen Davis

Philadelphia

Summary


Developed strong organizational and multitasking abilities in fast-paced environment, ensuring cleanliness and orderliness. Applied effective time management and problem-solving skills to maintain high standards. Seeking to transition into new field, leveraging these adaptable skills to contribute effectively.

Overview

6
6
years of professional experience

Work History

Sales Associate

The Uniform Outlet
09.2024 - 01.2025
  • Maintained store visual appeal by organizing racks and shelves to showcase merchandise effectively.
  • Processed cash transactions accurately, adhering to company policies on financial exchanges.
  • Cultivated customer relationships to encourage repeat business and enhance loyalty.
  • Managed returns, exchanges, and refunds in compliance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Customer Service Representative

Circle K
04.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Sales Leader/Manager

Kids Footlocker
10.2018 - 10.2019
  • Enhanced product knowledge within the sales team through continuous training and workshops.
  • Negotiated contracts skillfully, ensuring mutually beneficial terms for both clients and the company.
  • Maximized lead generation efforts through targeted prospecting campaigns in collaboration with marketing teams.
  • Established and oversaw collaborative relationships with independent sales representatives and market-specific dealers.
  • Increased customer engagement to drive interest and boost sales opportunities.
  • Cultivated a winning sales culture that fostered teamwork, motivation, and shared success among team members.
  • Mentored junior sales representatives on best practices for closing deals effectively while maintaining client satisfaction levels.
  • Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met existing customers to review current services and expand sales opportunities.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Kept detailed records of daily activities through online customer database.
  • Recorded accurate and efficient records in customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Education

High School Diploma -

Roxboro High School
Philadelphia, PA
06-2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Exceptional customer service
  • Cash handling
  • Flexible schedule
  • Verbal/written communication
  • Outgoing personality
  • Sales expertise
  • Product sales
  • Client service
  • Sales strategies

Timeline

Sales Associate

The Uniform Outlet
09.2024 - 01.2025

Customer Service Representative

Circle K
04.2022 - 03.2023

Sales Leader/Manager

Kids Footlocker
10.2018 - 10.2019

High School Diploma -

Roxboro High School

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Kalen Davis