Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kalen Johnson

Chicago,IL

Summary

Dynamic leader with proven expertise in process optimization and team management, honed at Amazon and Mellow Mushroom Pizza Bakers. Excelled in enhancing workflow efficiency and fostering customer relations, achieving significant business growth. Skilled in multitasking and maintaining high-quality standards, adept at driving customer engagement and operational excellence in fast-paced environments.

Experienced with optimizing workflows, ensuring smooth and efficient operations. Utilizes analytical skills to identify areas for improvement and implement effective strategies. Knowledge of industry best practices and strong collaborative abilities.

Overview

7
7
years of professional experience

Work History

Process Associate

Amazon
11.2022 - Current
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Identified and resolved process issues to drive optimal workflow and business growth.

Restaurant Manager

Mellow Mushroom Pizza Bakers
03.2021 - 10.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Store Manager

Moe's Southwest Grille
02.2018 - 03.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Associate of Arts - Psychology

Pulaski Technical College
North Little Rock, AR
06-2026

High School Diploma -

LISA Academy
Little Rock, AR
05-2016

Skills

  • Process Optimization
  • Team management
  • Customer relations
  • Quality assurance
  • Multitasking and organization
  • Customer engagement
  • Store operations

Accomplishments

  • Supervised team of 15 staff members.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.

Timeline

Process Associate

Amazon
11.2022 - Current

Restaurant Manager

Mellow Mushroom Pizza Bakers
03.2021 - 10.2022

Store Manager

Moe's Southwest Grille
02.2018 - 03.2021

Associate of Arts - Psychology

Pulaski Technical College

High School Diploma -

LISA Academy

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Kalen Johnson