Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kalen Smith

Elkhart,IN

Summary

Hardworking, dedicated person looking for continuous improvement with an eye for logistics and project management. A strong ability to oversee inventory control methods that convert to quicker turnaround times and lower overhead for improved profitability. Ability to successfully manage new hires in onboarding processes and continued employee performance through engagement training. Desire to build foundational relationships with senior employees.

Overview

11
11
years of professional experience

Work History

Shop Manager

Metal Supermarkets
Osceola, IN
03.2023 - Current
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Improved cost control and staff efficiency to maximize profitability.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Built and maintained sound business relationships with vendors and suppliers.
  • Developed and implemented procedures for the efficient operation of the shop.
  • Resolved customer complaints promptly and professionally.
  • Used excellent verbal skills to identify needs of customers, provide assistance and collect feedback in a timely manner.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed pricing strategies that maximized profits while remaining competitive.
  • Maintained high standards of customer service throughout the store.

Line Worker

Kountry Wood Products
Nappanee, IN
06.2021 - 05.2023
  • Inspected and repaired products to meet project expectations.
  • Performed quality control checks to ensure product specifications were met.
  • Identified defective products, removed them from the production line, and documented details of defect.
  • Used daily system logs to document production information, discussing issues with management.
  • Calibrated machines to adhere to quality standards and maintain required productivity levels.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Provided support in training new employees on how to properly operate equipment on the production line.
  • Cleaned up work area at end of shift to maintain a safe working environment for other employees.
  • Ensured proper operation of machines by performing routine maintenance tasks such as lubricating moving parts or changing filters, checked for potential hazards, and machine defects.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Kept records of parts and equipment used in projects to update inventory.

Carrier/Delivery Supervisor

US Postal Service
Niles, IL
11.2012 - 06.2021
  • Delivered packages and letters to residential customers.
  • Maintained records of all deliveries made during the day.
  • Ensured compliance with federal laws related to privacy protection.
  • Communicated effectively with customers regarding product delivery schedules.
  • Managed inventory by tracking items loaded and unloaded during each trip.
  • Recognized by management for providing exceptional customer service.
  • Ensured that all delivery orders were processed accurately and efficiently.
  • Resolved conflicts between customers, staff, vendors, or other stakeholders in a timely manner.
  • Monitored the performance of drivers to ensure compliance with safety regulations.
  • Adjusted staffing needs based on changes in volume or seasonal demands within the organization.
  • Scheduled daily routes for delivery personnel, ensuring timely completion of deliveries.
  • Prepared reports detailing operational data such as number of deliveries per day, week, and month
  • Trained new employees on company policies and procedures related to delivery operations.
  • Performed regular reviews of employee performance related to quality assurance standards.
  • Managed performance issues with delivery team members.

Education

Some College (No Degree) - Graphic Design

Southwestern Michigan College
Dowagiac, MI

Skills

  • Operations Management
  • Logistics
  • Budget Adherence
  • Financial Management
  • Payroll Administration and Timekeeping
  • Hiring and Onboarding
  • Staff Management
  • Staff Recruitment
  • Employee Scheduling
  • Employee Development
  • Performance Improvement
  • Delegating Work
  • Administrative Management
  • Inventory Management
  • Cost Control
  • Point of Sale Systems
  • Customer Service
  • Business Development
  • Organizational Structuring
  • Cross-Functional Team Management
  • Policy Development and Enforcement
  • KPI Tracking
  • Customer Retention

References

References available upon request.

Timeline

Shop Manager

Metal Supermarkets
03.2023 - Current

Line Worker

Kountry Wood Products
06.2021 - 05.2023

Carrier/Delivery Supervisor

US Postal Service
11.2012 - 06.2021

Some College (No Degree) - Graphic Design

Southwestern Michigan College

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Kalen Smith