Kalen Thompson
Lebanon,TN
Summary
Dedicated luxury hospitality professional skilled in guest experience cultivation. Proven adaptability and communication skills enhance team collaboration and efficiency.
Overview
11
11
years of professional experience
Work History
Warehouse Associate
Amazon
Lebanon, TN
04.2026 - Current
- Collaborated with team members to optimize order fulfillment processes and reduce delays.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Travel Planner
Loews Hotels
Nashville, TN
06.2023 - 04.2026
- Upheld a high level of guest satisfaction for multiple properties by promptly addressing hotel inquiries and assisting guests with creating, modifying, and cancelling travel itineraries
- Developed strong relationships with guests, ensuring repeat business and positive word-of-mouth referrals.
- Operated efficiently and maintained order across multiple company-designated software platforms
- Assisted in training new team members with hands-on guest engagement and the use of company software to ensure standards were understood and kept
Night Auditor
Conrad Hotel
Nashville, TN
05.2022 - 06.2023
- Managed nightly financial audits to ensure accuracy of revenue reporting and compliance with established procedures.
- Coordinated guest check-in/check-out processes, enhancing overall guest satisfaction and operational efficiency.
- Trained new staff on audit protocols and customer service standards, fostering a culture of excellence within the team.
- Resolved guest inquiries and concerns promptly, maintaining high levels of customer satisfaction throughout night shifts.
- Developed detailed reports on nightly activities for management review, contributing to informed decision-making processes.
Event Ambassador
TopGolf
Nashville, TN
02.2021 - 05.2022
- Coordinated event logistics to ensure seamless guest experiences at TopGolf venues.
- Collaborated with cross-functional teams to align event goals and objectives effectively.
- Led pre-event meetings to strategize operations and address potential challenges proactively.
- Developed strong relationships with attendees by engaging in meaningful conversations and providing personalized assistance when needed.
Shift Manager
Shoe Show
Shelbyville, TN
08.2015 - 03.2020
- Supervised daily operations to ensure adherence to company policies and customer service standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Education
High School Diploma -
Shelbyville Central High School
Shelbyville, TNSkills
- Outstanding communication skills
- PMS/OPERA, NGVA
- Forbes trained
- Staff training, development, and motivation
- High-level problem solver
Timeline
Warehouse Associate
Amazon
04.2026 - Current
Travel Planner
Loews Hotels
06.2023 - 04.2026
Night Auditor
Conrad Hotel
05.2022 - 06.2023
Event Ambassador
TopGolf
02.2021 - 05.2022
Shift Manager
Shoe Show
08.2015 - 03.2020
High School Diploma -
Shelbyville Central High School