Kalena Rutledge
Orlando,FL
Summary
Energetic and dependable professional with strong ability to manage administrative tasks and support healthcare teams. Well-versed in medical terminology and patient scheduling, ensuring smooth clinic operations. Committed to enhancing patient experiences through effective communication and organizational skills. Worked in the medical office during my summers off from school and during breaks.
Overview
2
2
years of professional experience
Work History
Medical Office Assistant
Indian River Podiatry
05.2023 - 08.2023
Medical Office Assistant
Indian River Podiatry
05.2022 - 08.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Used MD Logic to schedule appointments for doctor visits and procedures.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Golf Course Attendant
Quail Valley Golf Club
03.2021 - 05.2022
- Ensured availability of clean golf carts for guests by performing regular cleaning routines.
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
- Transportation duties for guest''s golf bags to carts while maintaining positive interactions with clients.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Fostered a welcoming atmosphere at the driving range area by keeping it well-stocked with practice balls.
- Kept golf course equipment stored properly and reported maintenance needs.
Education
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FL05.2025
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- HIPAA Regulations
- Positive Attitude
- Medical Terminology
- Leadership
- Problem solving
- Communication
- Adaptibility
Timeline
Medical Office Assistant
Indian River Podiatry
05.2023 - 08.2023
Medical Office Assistant
Indian River Podiatry
05.2022 - 08.2022
Golf Course Attendant
Quail Valley Golf Club
03.2021 - 05.2022
Bachelor of Science - Health Sciences
University of Central Florida
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