Kalena Saul

• Freelance clothing sales, over 290+ items sold. Key responsibilities include inspecting/grading items, providing accurate essential descriptions, and photographing quality images geared towards consistency and sales.
• Self-motivated, with a strong sense of personal responsibility.
• Organizational and time management skills showcased to ensure efficient timelines.
• Passionate about attention to detail, customer satisfaction, and continual improvement.

Member of the Presentation team, with additional responsibilities in General Merchandise and Fulfillment support.

• Utilizes strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
• While supporting Fulfillment, I honed 100% pick on-time for digital orders, as well as maintaining an average pick rate of 100 units per hour on a goal of 60. During the most recent annual review, my productivity averaged faster than that of most full-time fulfillment members, showcasing my hard work and dedication to maintaining multiple goals.
• Presentation involves hands-on, multifaceted projects that take thoughtful planning and teamwork. I am trusted to work independently and swiftly, in collaboration with my team, to build projects that directly translate into value for guests and drive revenue.
• Key efforts to improve operational efficiency have included supporting store management by ensuring price accuracy, sales floor quantity, and extending display shelf lives. Most notably, while maintaining attention to detail, my average time to complete planograms has been 15% less than the allotted time, allowing additional time to support peers or store goals.
• During my time in General Merchandise, I have directly supported the truck goals of one box per minute, upholding cleanliness and organization to create positive guest impressions and drive store goals or promotions.
• Demonstrates excellent communication skills through resolving customer inquiries promptly, promoting loyalty, and supporting management through driving products and engagement.

• Responsibilities included folding, organizing, promoting loyalty, following proper sanitization procedures, ringing out guests, and assisting with any questions or additional needs.
• Key efforts included daily loyalty goals of at least 10 people per shift and at least 2 Old Navy Rewards credit card applications per shift.
• 100% fulfillment of BOPIS orders within 2-hours
• Additionally, by providing both an organized, swift, and tailored shopping experience, my individual actions and attention to detail aided in driving sales and conversion rates.