Kalena Shephard
Charlotte,NC
Overview
15
15
years of professional experience
Work History
Route Sales Representative
Frito Lay
03.2024 - Current
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Displayed products properly at customer sites and according to company specifications and policies.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Trained new Route Sales Representatives, sharing best practices for success in the role.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
- Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
- Maximized sales through effective territory management and strategic route planning.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Maintained detailed records of inventory and sales to ensure accuracy in order processing.
- Utilized CRM software to track sales activities and customer interactions, ensuring timely follow-ups.
- Streamlined delivery processes, reducing overall time spent on each route and increasing number of daily deliveries.
- Reduced product returns and exchanges by providing accurate and thorough product information during sales.
- Managed safety procedures in accordance with Company, OSHA, and DOT guidelines.
Sales Clerk/ Supervisor
USPS
04.2017 - 03.2024
- Manage sales and service distribution operations with a focus on customer engagement and satisfaction
- Managed, planned, organized, and directed all employees assigned under my supervision.
- Managed and implemented security and loss prevention procedures.
- Prepared and managed safety procedures in accordance with Company's and OSHA guidelines.
- Supervise operational activities during designated Amazon Sunday shifts, optimizing workflow and team performance.
- Participate in supervisor training programs to enhance leadership skills within the distribution plant.
- Coordinated staffing, scheduling employees in accordance with hours planning, the company's bid process, and service requirements
- Execute merchandising strategies for a full range of postal products and services to maximize retail potential.
- Cultivated and strengthening customer relationships, contributing to sales growth and retail station profitability.
- Direct mail and parcel processing/ distribution activities to guarantee prompt and accurate delivery.
- Operate computer systems and scanning equipment, manage RSS retail programs, and handle financial transactions with accuracy.
- Maintain a record of safe operation of commercial vehicles in the execution of postal delivery duties.
Utility Worker
Frito-Lay
06.2021 - 06.2021
- Maintained high standards of cleanliness and organization, ensuring efficient operations through diligent packaging, waste management, and adherence to sanitation protocols.
Business Owner
Kansas City Limitz INC
01.2010 - 03.2017
- Managed a beauty salon, ensuring high-quality service delivery as a licensed cosmetologist
- Acted as a beauty advisor, offering personalized solutions to enhance client satisfaction and outcomes
- Promoted Naked Products by Essesation, increasing brand recognition through targeted marketing initiatives
- Conducted training for beauticians on product features and advantages, fostering professional development and expertise.
- Scheduled employees in accordance with hours planning, and service requirements.
Education
Cosmetology Program, The Regency Beauty School program curriculum included beauty skills to work with hair, nails, skin, makeup and other beauty procedures.This internal company program that helped groom students for leadership roles and business ownership. -
Regency Beauty Inst
12.2009
Skills
- Management/Supervisory
- Product knowledge
- Presentation skills
- Negotiation
- Communication
- Time management
- Analytics
- Customer engagement
- Commercial Driving
- Merchandising
- Delivery
- Sales & Marketing
- Problem solving & trouble shooting
Timeline
Route Sales Representative
Frito Lay
03.2024 - Current
Utility Worker
Frito-Lay
06.2021 - 06.2021
Sales Clerk/ Supervisor
USPS
04.2017 - 03.2024
Business Owner
Kansas City Limitz INC
01.2010 - 03.2017
Cosmetology Program, The Regency Beauty School program curriculum included beauty skills to work with hair, nails, skin, makeup and other beauty procedures.This internal company program that helped groom students for leadership roles and business ownership. -
Regency Beauty Inst
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